Wrong weight added


#1

Hi there,
I’ve accidentally put the wrong weight into the system when booking a collection.
The shipment has been logged for collection.
How can I change it?

The collection will cost me double if I can’t change as it weighed in lbs not kgs.


#2

Is this a UPS collection? Was it on Amazon’s prepare shipment screen where you entered the weight? You’ll probably have to call UPS to cancel the collection, then redo the shipment.


#3

Thank you,

Yes it was and UPS collection due for tomorrow, yes Amazon prepare shipment screen.
I found on the screen that if I want to change weight it may get lost and not be dealt with.
So I’m going to leave it and count my losses and learn from it.
About £6 lost so nothing major, just profit from one product.

My own fault I didn’t check my scales properly.
Thank you for your quick reply.


#4

Why not just cancel the shipment and do a new one with the correct weight?
Void the label and create a new one.
It should be that difficult or take that long unless you have a lot of things on the shipment.