This is Noor from Amazon to help you with your concerns. Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
Going through your post I understand that you have concerns with the Late Dispatch rate which is high.
As per the policy, it is important that the orders are being shipped and confirmed within the handling time set. If you fail to ship and confirm the orders within the handling time, then that will be counted against your late shipment rate.
Firstly, I would like to explain the role of late dispatch rate on our end.
As soon as you confirm dispatch, we do the following :
- Charge the buyer for the order.
- Credit your seller account for the order.
- Send a dispatch confirmation email to the buyer.
- Update the buyer’s Amazon account with the dispatch information. The buyer can then see the status online.
Please note : If you do not confirm dispatch of an order within seven business days of the dispatch availability date, we will automatically cancel the order. We will not charge the buyer, even if you already dispatched the order.
It’s important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are ship confirmed late may lead to increased claims, negative feedback and/or customer contacts and negatively impact customer experience. Adjusting your handling time can help prevent late shipments; please visit the Manage Seller Fulfilled Products page to view your recommended handling time and adjust it as needed.
You can find this information in our help pages.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.