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Thread: Your opinion. Is Amazon good or bad for sellers.

Permlink Replies: 7 - Pages: 1 - Last Post: 18 Nov, 2016 3:54 AM by: pearl
Slogans

Posts: 21
Registered: 20 Dec, 12 10:09 PM
Posted on: 17 Nov, 2016 9:35 PM
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We see so many problems here on Amazon forums from usually new sellers that are looking for advice. What about Amazon as a whole, do you like Amazon? and if not then how can it be approved?

Personally, I both love & hate Amazon equally. I love that they use metrics to ID the sellers that have the same goal (being customer focused) but equally hate the lack of experience from seller support. Its hard when the support is outta country and they have no idea about the English language and that it varies just as greatly as the buyers that use this platform.

I miss the Irish support as they understand English and its diversities. We have adapted to a point beyond I ever expected in terms of security to fraud. If you are new to the platform then you will no doubt learn too. Its very rare for us to be conned!!!! because our years of experience have adapted us to the marketplace. If your good you'll adapt too! If not.... there is always the other platform...

Amazon, improve support support per country. English=United Kingdom not India, S.Africa, Canadia, etc..etc!!! When google translates Dolphin clicks will we expect Support to come from Dolphins?

We love you but love us back, it will only end in divorce.
Cash Solutions ...

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Registered: 18 Feb, 13 10:43 AM
Posted on: 17 Nov, 2016 9:43 PM   in response to: Slogans in response to: Slogans
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We see so many problems here on Amazon forums from usually new sellers that are looking for advice. What about Amazon as a whole, do you like Amazon? and if not then how can it be approved?

Lots of ways it can be improved, lots of negative things to say at the end of the day regarding certain things.

However, way I see it, would we make as much money without Amazon? And for us, we wouldn't, we wouldn't be far off, but it helps for what we sell and is an easy platform in that sense.

With the faults, and the 'wtf amazon' type moments/decisions, we are better off selling with them then if we weren't

We don't rely on them however, we do far better on Ebay but with different items, but just have to take the faults and whatnot, the profits far outweigh anything else.

Edited by: Cash Solutions Reading on Nov 17, 2016 9:45 PM
Martin (offline)

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Registered: 07 Nov, 12 11:25 AM
Posted on: 17 Nov, 2016 9:45 PM   in response to: Slogans in response to: Slogans
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If you gave ever read Dilbert cartoons, seller support were trained by catbert.

As a company we use amazon so long as we make money. We do not trust them and we do not limit ourselves just to amazon.
If we stop making money we will instead take business elsewhere. Nothing personal, just business.
Rupert Bear

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Registered: 06 Nov, 12 8:54 PM
Posted on: 17 Nov, 2016 9:53 PM   in response to: Martin (offline) in response to: Martin (offline)
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"If you gave ever read Dilbert cartoons, seller support were trained by catbert."

:D
matt1

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Registered: 07 Nov, 12 11:01 PM
Posted on: 17 Nov, 2016 10:06 PM   in response to: Slogans in response to: Slogans
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Prefer to be in control of my business myself unfortunately that's not possible with ebay or amazon,
I'm split 50/50 with amazon, sometimes I really dislike it here, I suppose I'm a little bitter with how things have changed here. I also don't like the way they treat sellers, suspended because a misguided or lying buyer can put your account in jeopardy, that's crazy, feel ebay are a bit more seller friendly.
Morning Coffee ...

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Registered: 22 Dec, 12 11:17 AM
Posted on: 18 Nov, 2016 12:52 AM   in response to: Slogans in response to: Slogans
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"they have no idea about the English language"

Neither do many sellers. Ahem.
Martin (offline)

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Registered: 07 Nov, 12 11:25 AM
Posted on: 18 Nov, 2016 1:03 AM   in response to: Morning Coffee ... in response to: Morning Coffee ...
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Perhaps we should start using other native languages.
pearl

Posts: 298
Registered: 19 Apr, 13 2:59 AM
Posted on: 18 Nov, 2016 3:51 AM   in response to: Slogans in response to: Slogans
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I don't have a doubt on this one. Amazon is an excellent platform, for the policy abiding seller.

That said, I do agree that seller support has gone downhill with the insurgency of seller support from abroad, in particular philippines. I don't know what to make of them. Are they lazy or incompetent or both. But I do know one thing and that annoys the very soul out of me and that is that the philippines seller support team is downright dishonest! In fact I feel I have been subject to day light robbery after each case they handle.

They do not resolve a single case. It is something I have sadly accepted over time. You request a listing to be updated. They will close it and say "it will be updated in 24 hours" and that would never happen, even after several 24 hours have past, guaranteed. You open a question seeking fba support. They would utter some nonsense that makes no sense close the case without resolving. You open a case on reimbursement and they would trot out some lies and again close the case. The best they would do is copy a policy from a page we can all see even though it would be totally irrelevant to the query you have. They are incompetent. They are lazy. They have never heard the term "pro-activeness" in offering support or "empowerment" of sellers although I am pretty sure that their job description might have these that they don't seemed to have taken notice because they are busy grabbing jobs without grasping the seller model of support! Their underperfomance is totally soul destroying.

But what drives me up the wall is their dishonesty. They refuse to leave us the chance for feedback. I have about 12 cases open, taken on by them, left the case unresolved as is their hallmark but they have also not left feedback although they have resolved as per their phone call or their final note.

I am angry! I am angry that I fund this dishonesty and underperfomance.

But none of this has prejudiced my view and opinion about amazon. It is still the only greatest online platform ever. the rubbish seller support perfomance from Philippines does affect my experience but not the overall morale because amazon is fair, it is very cleverly devised to understand each sellers' trading behaviour and integrity. No seller can claim 100% feedback and get away with the problems in orders which many sellers tend to hide by offering refund or apologising in private. Amazon is watching, it has a system in place to make sure that we offer a good service. I am very passionate about amazon. The infrastructure built for each and every user, be it seller, buyer, warehouse and others is just awesome. Amazon is here to stay, with or without you and me and even the bad apples among seller support. In fact amazon is right there on the map not without reason!

So I would say that amazon is good for good sellers and bad for bad sellers and so it should be. I am waiting for that day when amazon becomes bad for bad seller support too!