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This article applies to selling in: United Kingdom

How to confirm a delivery

After you receive an order notification and ship the order, you must confirm shipment of the order.

If you purchased shipping through Buy Shipping Services, you do not need to confirm shipment since this is done automatically. For more information, see Buy Shipping Services.

To confirm shipment, you will need:

  • Ship date
  • Shipping method (including the carrier information)
  • Tracking ID (supplied by the carrier)
  • Ship from address (actual address from which you shipped the order)
    Note: Wherever Amazon is responsible under local regulations to remit taxes on sales by selling partners when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. As such, please select the final ship from address in the drop-down. If you do not select a ship from address in the drop-down, Amazon will use the default ship from location that you provided in your Shipping Settings at the time when the order was placed.

    Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

After you confirm shipment, we do the following:

  • Charge the buyer for the order.
  • Credit your seller account for the order.
  • Send a shipping confirmation email to the buyer.
  • Update the buyer's Amazon account with the shipping information. The buyer can then see the status online.

Note: If you do not confirm shipment of an order within 7 business days of the shipping availability date, we will automatically cancel the order. We will not charge the buyer, even if you already shipped the order.

Confirm an individual shipment for one order


  1. Locate the order in Manage Orders and click Confirm Shipment in the Action column for the order.
  2. On the Confirm Shipment page, enter the Ship Date, Shipping Method (including the carrier information), the Ship from Address (the actual address from which you shipped the order), and the Tracking ID (supplied by the carrier).
  3. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  4. Click Confirm Shipment.
    Note: Wherever Amazon is responsible under local regulations to remit taxes on sales by selling partners when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. As such, please select the final ship from address in the drop-down. If you do not select a ship from address in the drop-down, Amazon will use the default ship from location that you provided in your Shipping Settings at the time when the order was placed.

    Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

Send multiple shipments for one order

You can use Manage Orders to confirm shipment of multiple packages for one order. You also can confirm multiple packages and shipments. For more information, see Confirming Multiple Shipments with Feeds.


  1. After you confirm shipment for one package of an order, at the bottom of the Confirm Shipments page, click Add a Package.
  2. From the Items in Package drop-down menu, select the correct number of items in that package. The remaining items are automatically moved to the other package.
  3. Enter the Ship Date, Shipping Method (including the carrier information), the Ship from Address (the actual address from which you shipped the order), and the Tracking ID (supplied by the carrier).
  4. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  5. Click Confirm Shipment.
    Note: Wherever Amazon is responsible under local regulations to remit taxes on sales by selling partners when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. As such, please select the final ship from address in the drop-down. If you do not select a ship from address in the drop-down, Amazon will use the default ship from location that you provided in your Shipping Settings at the time when the order was placed.

    Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

    If you are shipping to customers in the UK and you are shipping a single order using multiple packages, all packages must be shipped from the same country as the first package . This is because the tax collection model is determined based on the ship from address provided for the first shipment.

Notes:
  • The Confirm Shipment button will not appear on orders that qualify for Prime shipping. You must use Buy Shipping Services for these orders.
  • If you make a mistake entering information, such as the tracking ID, you can edit the shipment. In Manage Orders, click Edit shipments next to the order, click the Edit shipment button at the top right, and then click Re-Confirm Shipment.
  • If you receive an order for multiple items and send them individually, the customer will be charged immediately after the first item, even if the items are shipped in multiple deliveries.
  • If you deliver an order by hand, you can choose Other as the carrier.
Important:

We do not recommend confirming shipments without tracking numbers. You're required to provide valid tracking numbers for 95% of shipments in all categories.

Tracking is also required to qualify for exclusive programs, including Premium Shipping options and guaranteed delivery date.

Without a valid tracking number, you're more vulnerable to an A-to-z Guarantee claim.

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