When multiple sellers sell the same product through a single detail page, Amazon automatically combines the best product data from various seller submissions to ensure that customers get the best experience. Sellers and manufacturers can contribute product information on a product detail page. When evaluating contributions, we consider sales volume, refund rate, customer feedback and A-to-z Guarantee claims.
To fix a product detail page using the Manage Inventory page, complete the following steps:
|Vital Info||Update the title and key product information.|
|Images||Upload new images.|
|Description||Update the description and bullet list.|
Some product detail pages offer variations, such as colour, pattern and size. If you think a seller might have added a variation to a product that is different to what's indicated on the product detail page, we can fix it. Incorrect variations can lower customer confidence in whether they are buying the right product. Please refer to the Help page Variation Relationships Overview for more details.
Before requesting a correction, review the following errors and examples:
|Different product||The variation for the product is completely different to the product detail page.||The product detail page is for a toaster, but the variation is for a pencil.|
|Same product, different brand||The variation appears to be the same product but is manufactured under different brands.||The product detail page is for "Sony Stereo Headphones" but the variation is for "Bose Stereo Headphones".|
|Same brand, different product line||The brands match, but the products are different.||The product detail page is for "UGG Women's Classic Short Boot" but the variation is for "UGG Women's Slipper".|
|Similar product types||The variation is for a product from a similar category but for a different product type.||The product detail page is for "Women's Leggings" but the variation is for "Women's Slacks".|
|Version||The variation is for a different release version of the same product that is materially different from the previous version.||The product detail page is for "Remote Control X4 Helicopter and 4 Button Remote" and the variation is for "Remote Control X5 Helicopter and 5 Button Remote".|
If any of these scenarios exist, you can submit a request to us to fix it by using the self-service tool by following the steps outlined in the Incorrect listing variation section of the Contact Us page.
Manufacturer's or website URL is the only acceptable proof for product image update requests. Any requests without valid proof supporting the changes will not be accepted.
In some categories, you may face errors showing that your contribution does not match the information in our systems. These errors are referred to as "Matching errors". This is to protect essential product information from being overwritten without proof of the correct information.
Attribute: The value “XXX” specified cannot be used as it conflicts with the value “XYZ” for ASIN Z in the Amazon catalogue. If this is ASIN “B0XXXXXXXX”, update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc.).
How to solve the error:
Please bear in mind that we need valid proof showing a correlation between the EAN/UPC/Part Number/etc. used and the correct item values. If you are a brand owner or a manufacturer, consider registering products to your brand.
To have the full list of those technical attributes that are shown at the place of the bullet list, we strongly recommend you to check the Help page Product Page Style Guides for those categories.