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This article applies to selling in: United Kingdom

Modify handling time

Amazon provides the estimated delivery time to buyers on the offer listing and checkout pages. We base this estimate on the time between when the buyer places an order until the order is delivered to the buyer’s address.

Total Delivery Time = Handling Time + Transit Time (+ any holidays)

Handling time: Handling Time (also known as Production time or Lead time to ship) is the time between when the buyer places the order and when you hand the order over to the delivery service. Handling time is part of the delivery time calculation displayed on the offer listing and checkout page. You can change your default handling time and also customise your handling time at a SKU/ASIN level.

Transit time: The time between when you hand the order over to your carrier until its delivery to the buyer’s address. You can modify the transit times for your SKU/ASINs by editing your shipping templates.

Default Handling Time:

Default handling time refers to the handling time set at an account level and will apply to all your products by default unless you specifically change the handling time for your SKUs/ASINs. You can view the default handling time in shipping settings under General Shipping Settings . You have the option to set the default handling time to one working day or two working days.

Important: The Expected ship by date for your self-fulfilled orders is calculated based on order date + handling time. For example, if the default handling time is one day, then ship by date for an order placed till 12 midnight will be the next working day. If you do not dispatch your orders by the estimated dispatch date, your late dispatch rate will increase. Amazon will automatically cancel your order if seven days have passed since the expected ship date and you have not yet dispatched and confirmed the dispatched order.

Change Default Handling Time:

To change your default handling time:

  1. From the Settings drop-down menu on the top right of Seller Central, click on Shipping Settings.
  2. Under General Shipping Settings, identify the Handling Time section and click on Edit.
  3. Choose your default handling time as ‘1 day’ or ‘2 days’ and click on Save.
Note: You can change your default handling time only once in a 24-hour window.

Product level Handling Time:

Offer level handling time refers to the handling time that you can set for specific SKUs/ASINs. You can set customised handling time for a specific product separately as well as in bulk by overriding your default handling time for selected products.

Change Offer level Handling Time:

In order to change handling time for each SKU/ASIN separately:

  1. From your Seller Central home page, click on Inventory -> Manage Inventory page.
  2. Identify the SKU/ASIN for which you wish to change the handling time and click on Edit button at the right corner of the page.
  3. Navigate to the Handling Time field on the product information page and update the handling time for that ASIN.
  4. Click on Save and Finish for your changes to be updated.

There are three ways you can modify the handling time in bulk at offer level:

Using Inventory Loader:

  1. From Inventory file templates page, navigate to General Templates section and download your Inventory Loader file.
  2. Read through the instructions in Data Definitions tab in the Inventory Loader file.
  3. In the Listings tab, fill in all the required fields and the handling-time field (one SKU/ASIN per row).
  4. Save the file in text-tab-delimited format.
  5. Upload the file through Inventory -> Add products via Upload -> Upload your inventory file.

Using Listing Loader:

  1. From Inventory file templates page, navigate to General Templates section and download your Listing Loader file.
  2. Read through the instructions in Data Definitions tab in the Listing Loader file.
  3. In the Template tab, fill in all the required fields and the lead time-to-ship field (one SKU/ASIN per row).
  4. Save the file in text-tab-delimited format.
  5. Upload the file through Inventory -> Add products via Upload -> Upload your listing loader file.

Using Price and Quantity File:

  1. From the Inventory file templates page, navigate to General Templates section and download your Price & Quantity file.
  2. Read through the instructions in Data Definitions tab in the Listing Loader file.
  3. In the Price Template tab, fill in all the required fields and the lead time-to-ship field (one SKU/ASIN per row).
  4. Save the file in text-tab-delimited format.
  5. Upload the file through Inventory -> Add products via Upload -> Upload your listing loader file.

Note: Your offer will update on Amazon within 15 minutes. In case of maximum load on Amazon systems, it can take up to 24 hours for offer information and 48 hours for product information.

Frequently asked questions


Modify handling time


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