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This article applies to selling in: United Kingdom

Returns processing fee

Note: Starting March 1, 2021, we will reduce or remove the customer returns processing fee, depending on product category. See 2021 Amazon Europe fee reductions and promotions for complete details.

The FBA returns processing fee applies to customer-returned products sold on Amazon in categories for which Amazon offers free return shipping, including:

  • Watches
  • Jewellery
  • Clothing
  • Shoes and Handbags

Returns processing policy

By offering free returns to customers in these categories, it helps to build customer trust and encourages purchases. To better reflect our costs, when a customer receives free return delivery on products in these categories, you are charged a fee for each unit returned. This fee is the equivalent of the fulfilment fees for an individual unit. The fee applies to all customer returns in the above categories except where the reason for the return is one for which Amazon takes responsibility in accordance with the FBA lost and damaged inventory reimbursement policy.

Calculate the returns processing fee

The returns processing fee is equal to the total fulfilment fee for a given product. This fee applies to products sold on Amazon in selected categories for which we offer free customer return shipping that are physically returned to a fulfilment centre. These fees will apply to units fulfilled from local inventory as well as across Europe through the European Fulfilment Network (EFN) programme.

You can track these transactions in the FBA customer returns report.

Returns processing fee example

The example is a t-shirt with an outbound delivery weight of 170 g. Your local FBA fulfilment fee for this purchase is £2.17 . If the customer decides to return this item, you will be charged a returns processing fee of £2.17 .

Large standard-size item


Dimensions: 30 cm x 22 cm x 4.5 cm (0.00297 cubic meter) = 0.10488 cubic feet

Outbound delivery weight 170 g

Product size tier: Non-media large envelope: 1,000 g

Fulfilment fee £2.17
Returns processing fee £2.17
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