Amazon Partnered Carrier programme – overview and getting started

Amazon-partnered carrier options

This page provides information about the Amazon-partnered carrier options that are available to FBA sellers for small parcel deliveries (SPD) within the UK, France, Germany, Spain, Italy, Sweden, Poland and the Netherlands, and less-than-truckload/full truckload (LTL/FTL) shipments (also called pallet shipments) within the UK, France, Germany, Spain and Italy.

• SPDs consist of units packed in boxes, and each box is individually labelled for delivery. These are typically smaller shipments that are sent via UPS or Amazon (DHL managed) in Germany.
• Pallet shipment combines individual boxes on pallets for delivery. These are typically shipped via UPS Freight or Kuehne+Nagel.

Amazon-partnered Small Parcel Deliveries (SPD) carrier

As of May 19, 2022, the Amazon Partnered Carrier programme for SPDs is available for sellers shipping from a Poland-based address to Amazon fulfilment centres in France, Germany, Spain and Italy, and from a Sweden-based address to Amazon fulfilment centres in France, Germany, Spain, Italy and Sweden.

When preparing your shipment to a fulfilment centre via the shipment creation workflow, you will see an option to use Amazon or an Amazon-partnered carrier in the Delivery services section.

To participate in this programme, follow these steps:

1. Select Amazon or partnered carrier in the shipment creation workflow.
2. Enter the details of your delivery. You will receive an estimate of the delivery charges.
3. Before accepting the delivery charges, carefully review the Amazon Partnered Carrier terms and conditions, and also either the UPS SCS (UK) Limited FBA - Seller Terms and Conditions of Carriage if you are using the partnered carrier UPS (UK, France, Spain, Italy, Sweden, Poland and the Netherlands), or the Amazon Inbound Transportation Services terms and conditions if using the Amazon-partnered carrier service managed by DHL (Germany).
4. Click Accept charges.
5. After you have prepared your delivery, contact your carrier to schedule the pickup. For more information on how to book through our partnered carrier UPS, see the guide here (only available in English). For scheduling a collection with our partnered carrier DHL, go directly to the DHL website. Alternatively, you can take the package to a local carrier’s collection centre.

Delivery charges are based on the dimensions and weight of the parcels or pallets, the address where the shipment originated and the destination fulfilment centre. The estimated cost of these charges will be subject to adjustment if Amazon or the carrier determines that the actual weight or dimensions of the package are different from the weight or dimensions provided by you. To learn more about providing box details, go to Amazon Partnered Carrier Programme: Provide details.

Amazon-partnered pallet carrier

To participate in partnered carrier pallet shipments, follow these steps:

1. Select Amazon Partnered Carrier in the Delivery service section of the shipment creation workflow.
   Note: This option will only be enabled for eligible stores and postcodes.
2. Enter the details of your delivery. You will receive an estimate of the delivery charges. You will also receive an estimated pickup date. It will be either on the freight-ready date or two days from when the estimate is accepted, whichever is later.
3. Before accepting the delivery charges, carefully review the Amazon Partnered Carrier Programme terms and conditions for participation in the programme, and also either UPS SCS (UK) Limited FBA - Seller Terms and Conditions of Carriage if you are using the partnered carrier UPS (UK), or Kuehne + Nagel LTL Terms and Conditions (Germany, France, Spain or Italy).
4. Click Accept charges.
5. After you have completed your shipment, the carrier will email the point of contact for your business, which is provided during the shipment booking on the day before the shipment is due to be picked up.

Delivery charges are based on the quantity, dimensions and weight of pallet or pallets, the address from which the delivery originated and the destination fulfilment centre. The estimated cost of these charges will be subject to adjustment if Amazon or the carrier determines that the actual weight or dimensions of the package are different from the weight or dimensions provided by you, if the products on the pallets need to be restacked, or if the pallets have been damaged.

Cancelling an Amazon-partnered carrier shipment

You can cancel Amazon or Amazon-partnered SPD shipments up to 24 hours after approving the estimated shipping charges.

For Amazon-partnered pallet shipments, you can cancel up to one hour after approving the estimated shipping charges.

Go to your shipping queue and follow these steps:

1. Locate the shipment and click Work on shipment.
2. Click the Provide details tab.
3. Click Void charges.

Amazon-partnered carrier postcode restrictions

Postal codes that are ineligible for the Partnered Carrier programme are as follows:

Amazon Marketplace Web Service (MWS)

Amazon MWS also includes Amazon-partnered carrier options. For more information, go to Introducing Selling Partner API.

To enable this service, follow these steps in Seller Central:

1. Go to Settings > Fulfilment by Amazon.
2. Click Edit next to Amazon Partnered Carrier (Small Parcel Deliveries) - MWS Settings.
3. For each Amazon store in which you want to use the service, click the tick box to accept the relevant terms and conditions of both Amazon and your carrier.

Once you have accepted the terms and conditions, you will be able to use the programme through MWS. For instructions, see Using an Amazon or partnered carrier for your inbound shipments (only available in English).