Before you start selling internationally on any of Amazon`s European marketplaces, there
are important steps we recommend you to take to ensure a great experience for you and for
Please review our International Sellers Rules set out below, as well as our Seller
Services programme policies applicable to the European marketplace you want to list
your products on. These rules are in addition to, and in no way limit, other seller
obligations pursuant to contract or otherwise. Please make sure you understand and satisfy
our rules and policies at any time and for each product you offer.
Respect Local Laws
We encourage you to familiarise yourself with all applicable local
laws including product compliance. It is important that you read and understand our
EU Import & Cross-Border Sales
Product compliance (e.g. plugs, voltage, toys, pharmaceuticals, cosmetics, food,
product documentation, age requirements)
Environmental or health and safety requirements (e.g. REACH, CLP, WEEE, RoHS,
Markings/labelling (e.g. CE-marking for low voltage equipment)
Please also familiarise yourself with our Restricted Products lists
applicable to the marketplace you want to list your products on.
Public authority requirements
Note: You are not authorised to import goods in the name of Amazon or to
show Amazon as the declarant, importer of record or consignee!
Reporting obligations (e.g. Intrastat)
Taxation: please provide an EU VAT number and comply with
local tax obligations. Here are some useful resources for tax information in
Copyright levies (e.g. on certain reprographic devices)
Intellectual property rights: please ensure that you have all intellectual
property rights (e.g. patents, trademarks or copyrights) necessary for listing
your products in the EU or selling them cross-border within the EU. Manufacturer’s
warranties should be valid in the country you intend to distribute.
Manage Customer Expectations
For seller-fulfilled orders shipped from outside the marketplace the product is
listed on, you should state the 'shipping from' country in your seller
Manage customer expectations by allowing a longer lead time to ship to cover
shipping time from the dispatch country.
Customers expect the products to be listed in local currency of each
marketplace you list your products on. Make sure that your product sales price
includes all taxes (incl. any VAT).
Provide Customer Service and Manage Customer Returns
Please ensure that you are able to provide general customer service incl. handling
customer’s VAT invoice requests in the language of the marketplace you list your
For seller-fulfilled products you need to provide a local returns address for each
marketplace you list your products on. Alternatively you can also offer your buyers
free shipment for customer returns to your home country address.
For FBA unit removals you need to provide a returns address in the country of the
fulfilment centre to which you send your products unless Amazon explicitly offers an
alternative solution. Please note that without a local returns address your products
cannot be returned and may need to be disposed without reimbursement to you
**Please note that for units fulfilled by Amazon, customer service related to
packaging, handling and shipment as well as receiving and processing customer returns
are handled by Amazon.
Use Fulfilment By Amazon
It is important that you understand that you (or your freight forwarder) will have
to be listed as importer/consignee and nominate a customs broker. Also please note
that all your goods sent to fulfilment centres need to be sent under “Delivery Duty
Paid Destination” freight terms with all relevant import duties, import VAT and other
taxes paid by you. Avoid possible rejected shipments and related costs by complying
with these terms. Remember: You are also responsible for any charges or claims as well
as for arranging re-delivery of goods.
Provide your payment methods
Please provide a bank account in one of the countries supported by Amazon. See the
current list here. You also need to enter credit card
information from a credit card acceptable by Amazon.
Our International Seller Rules are Programme requirements and not intended as legal or tax
advice. You are encouraged to consult with a legal counsel or tax adviser if you have
questions about the laws and regulations concerning your offer and sale on Amazon’s European
marketplaces. The list of EU issues is not exhaustive and the information available at the
external links provided has not been prepared, reviewed or approved by Amazon in any way and
may be incomplete, inaccurate or out-dated.