Return Reason codes for Prepaid Returns

The cost of return shipping is sometimes the seller’s responsibility and at times the buyer’s. You must determine who bears the cost of the return shipping when you process the refund to the buyer, based on the reason for the return.

The return is free, if the return reason is seller-responsible. Label cost cannot be deducted.
The label cost can be deducted, if the return reason is buyer-responsible.

Sl. No.	Return reason	Responsibility
1	Accidental order	Buyer
2	Better price available	Buyer
3	The shipping box or envelope isn’t damaged, but the item is damaged	Seller
4	Missed estimated delivery date	Seller
5	Missing parts or accessories	Seller
6	The shipping box or envelope and item are both damaged	Seller
7	Wrong item sent	Seller
8	Defective or does not work properly	Seller
9	Arrived in addition to what was ordered	Seller
10	No longer needed or wanted	Buyer
11	Unauthorised purchase	Seller
12	Description on the website was not accurate	Seller
13	Damaged during delivery	Seller
14	Performance or quality not adequate	Buyer
15	Incompatible or not useful for intended purpose	Buyer
16	Damaged due to inappropriate packaging	Seller
17	Part not compatible with the existing system	Buyer
18	Excessive installation or did not install	Buyer

Mostly customers use the return shipping method provided by Amazon. However, as an exception, some customers can use a different return shipping service. Amazon Customer Service has full rights to refund the price of the label to the customer. As a requirement of this programme, sellers must accept such charges. Such label charges cannot be reimbursed.

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