This article applies to selling in: United Kingdom
Return Reason codes for Prepaid Returns
The cost of return shipping is sometimes the seller’s responsibility and at times the buyer’s. You must determine who bears the cost of the return shipping when you process the refund to the buyer, based on the reason for the return.
- The return is free, if the return reason is seller-responsible. Label cost cannot be deducted.
- The label cost can be deducted, if the return reason is buyer-responsible.
| Sl. No. | Return reason | Responsibility |
|---|---|---|
| 1 | Accidental order | Buyer |
| 2 | Better price available | Buyer |
| 3 | The shipping box or envelope isn’t damaged, but the item is damaged | Seller |
| 4 | Missed estimated delivery date | Seller |
| 5 | Missing parts or accessories | Seller |
| 6 | The shipping box or envelope and item are both damaged | Seller |
| 7 | Wrong item sent | Seller |
| 8 | Defective or does not work properly | Seller |
| 9 | Arrived in addition to what was ordered | Seller |
| 10 | No longer needed or wanted | Buyer |
| 11 | Unauthorised purchase | Seller |
| 12 | Description on the website was not accurate | Seller |
| 13 | Damaged during delivery | Seller |
| 14 | Performance or quality not adequate | Buyer |
| 15 | Incompatible or not useful for intended purpose | Buyer |
| 16 | Damaged due to inappropriate packaging | Seller |
| 17 | Part not compatible with the existing system | Buyer |
| 18 | Excessive installation or did not install | Buyer |
Mostly customers use the return shipping method provided by Amazon. However, as an exception, some customers can use a different return shipping service. Amazon Customer Service has full rights to refund the price of the label to the customer. As a requirement of this programme, sellers must accept such charges. Such label charges cannot be reimbursed.
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