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This article applies to selling in: United Kingdom

Return Reason codes for Prepaid Returns

The cost of return shipping is sometimes the seller’s responsibility and at times the buyer’s. You must determine who bears the cost of the return shipping when you process the refund to the buyer, based on the reason for the return.

  • The return is free, if the return reason is seller-responsible. Label cost cannot be deducted.
  • The label cost can be deducted, if the return reason is buyer-responsible.

Sl. No. Return reason Responsibility
1 Accidental order Buyer
2 Better price available Buyer
3 The shipping box or envelope isn’t damaged, but the item is damaged Seller
4 Missed estimated delivery date Seller
5 Missing parts or accessories Seller
6 The shipping box or envelope and item are both damaged Seller
7 Wrong item sent Seller
8 Defective or does not work properly Seller
9 Arrived in addition to what was ordered Seller
10 No longer needed or wanted Buyer
11 Unauthorised purchase Seller
12 Description on the website was not accurate Seller
13 Damaged during delivery Seller
14 Performance or quality not adequate Buyer
15 Incompatible or not useful for intended purpose Buyer
16 Damaged due to inappropriate packaging Seller
17 Part not compatible with the existing system Buyer
18 Excessive installation or did not install Buyer

Mostly customers use the return shipping method provided by Amazon. However, as an exception, some customers can use a different return shipping service. Amazon Customer Service has full rights to refund the price of the label to the customer. As a requirement of this programme, sellers must accept such charges. Such label charges cannot be reimbursed.

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