Payments based on delivery date

We typically reserve your sales proceeds until a certain number of days after the delivery date of an order to ensure you have enough funds to fulfil any refund requests from buyers. We determine the exact number of days based on an assessment of your overall risk and historical performance, with the default being 7 days after delivery date (‘DD+7’ policy). When you use an integrated delivery provider, we will use the actual delivery date of the order. In the absence of valid tracking data, we will use the latest estimated delivery date.

After the reserve period, the funds will be available for transfer to your bank account.

For example, if you sell something on January 1, and it is delivered on January 6, then under the DD+7 policy, your funds will become available for disbursement starting on January 14.

Want to get paid faster?

• Dispatch your items as soon as possible, and confirm dispatch in Manage Orders.
• Provide valid tracking numbers when confirming dispatch. This gives buyers peace of mind, knowing that their parcel is on the way. Use an integrated carrier, as the actual delivery date is typically earlier than the latest estimated delivery date.
• Choose a faster delivery speed.