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This article applies to selling in: United Kingdom

Multiple return addresses

You can set a default return address for all marketplaces in a given region, default addresses for each marketplace, or set overrides to support multiple return addresses in the UK marketplace only.

There are two ways to configure multiple return addresses:

Offer return addresses that depend on certain criteria

Important: As soon as you create or modify a rule, it will apply to all return requests for orders placed from that time. Newly created rules will not alter returns requests on orders already placed.


  1. Point to Settings and then click Returns Settings.
  2. On the Returns Settings page, click Return Address Settings.
  3. If you need to create a new address, click the Manage your return address link, then enter a unique address name and the actual address. Alternatively, skip to step 4 and select an existing address.
    Note: You cannot use an existing address name unless the original entry is deleted.
  4. Click Set these overrides for the applicable Marketplace.
    Note: You can add up-to 15 rules in each marketplace.

To edit an existing rule, click on the rule, select Edit, modify the settings, and then click Save.

To delete a rule, click on the rule, click Delete, and then confirm that you want to delete the rule.

Note: If you set up multiple rules with similar criteria for different return addresses, we will return the product to the address with the highest match to the criteria. For example, if Rule 1 is GL: Shoes, Reason Code: Too Big, and Unit Price Range:£25 - £50 , and Rule 2 is GL: Shoes, Reason Code: All, and Unit Price Range: £0 - £50 , a return request for GL: Shoes, Reason Code: Too Big, and Unit Price: £30 , will select Rule 1.

Offer return addresses for specific SKUs

The newly added SKUs and return addresses in the feeds will apply to all return requests for orders placed after the feed is successfully processed.

Note: You can upload up to 49,999 SKU overrides in a single file. To configure more overrides, submit more than one template.


  1. Point to Settings and then click Returns Settings.
  2. On the Returns Settings page, click Return Address Settings.
  3. If you need to create a new address, click the Manage your return address link, then enter a unique address name and the actual address. Alternatively, skip to step 4 and select an existing address.
    Note: You cannot use an existing address name unless the original entry is deleted.
  4. On to the Returns Settings page, click Return Attribute Overrides.
  5. Download the Returns Attributes template.
  6. Follow the steps on the "Instructions" tab, under “How to prepare your Return Address Template”.
  7. Enter the SKU, and the name of the address specified in step 3. Do not enter the actual address, only the address name.
    Note: To use the default return address for the specific SKU, specify the SKU and select "Yes" in the “Remove Return Address Override” column.
  8. Once you have completed this template, ensure that the "ReturnAddress" page is the tab displayed before you save. Save as a tab delimited (*.txt) file.
  9. Upload the file on the Return Attribute Overrides page.

To disable the address for a specific SKU

If you enabled a specific return address for an SKU, follow these steps to disable it.

  1. Go to Settings, Returns Settings, and then click Return Attribute Overrides.
  2. Download the Returns Attributes template.
  3. Click the "ReturnAddress" tab.
  4. Enter the SKU and then enter “Yes” in the “Remove Return Address Override” column.
  5. Once you have completed this template, ensure that the "ReturnAddress" page is the tab displayed before you save. Save as a tab delimited (*.txt) file.
  6. Upload the file on the Return Attribute Overrides page.

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