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This article applies to selling in: United Kingdom

Arranging for an LTL or Truck Load Delivery to Amazon

Important: Failure to comply with FBA product preparation requirements, safety requirements and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for non-compliance at the fulfilment centre. Please share these requirements with your carrier or vendor to ensure that they are fully understood and adhered.

The following requirements apply to all LTL/FTL deliveries shipped to Amazon Fulfilment Centres

Pallet Requirements

All non-small parcel shipments must be palletized.

When delivering stock to EU countries, use 800x1200 mm Euro/CHEP.

We only accept GMA grade B or higher, 1000x1200 mm 4-way access wood pallets or 1000x1200 mm CHEP pallets when delivering stock to UK.

  • Other pallets size can be rejected.
  • Pallet exchange is not available.
  • Pallets shipped internationally must be heat treated to ISPM-15 standard.
  • Broken or damaged pallets are not acceptable and may be rejected at the merchant’s expense.

Amazon fulfilment centres cannot currently accept ocean container deliveries. In addition, floor-loaded deliveries require exceptional authorization in advance, where Amazon's Business team contacts you directly for approval and enrolment.

Ocean container and unauthorized floor-loaded shipments may be refused at the dock, returned to you at your expense or subject to applicable non-compliance fees.

Note: You can send your inventory to Amazon fulfillment centers in the US, UK, Germany, France, Italy, and Spain via ocean full container loads (FCL), ocean less than container loads (LCL), and air freight with Amazon Global Logistics as the carrier. For more information, see Global Shipping Services

Pallet Labelling and Preparation

  • Each pallet must be labelled with the Vendor Name, To and From address, PO numbers, Number of cartons, and Pallet #____ of _____ pallets in the upper right corner of one of the sides of the unitised load so that it can be easily located visually.
  • All pallets must contain like items when quantities allow. All pallets carrying mixed but visually similar products must be labelled 'mixed merchandise' or 'mixed SKUs' (for example, regular and wide-screen editions of a VHS or DVD that are packaged in similar-looking cartons).
  • Cartons on pallets should not exceed 30 kg. Individual cartons weighing between 15 kg and 30 kg must be marked "Heavy package" (viewable from both the top and sides of each heavy-weight container).
  • Indicate the number of box labels you will need (one per box) and print them using a laser printer .Do not use inkjet prinetrs as barcodes may become unscannable due to the ink smudging or running.

    Place each label on the outside of each box taking care to ensure that the physical contents of the box match with the carton number in the shipping plan.

  • Position the labels so they will be easily visible when unpacking the pallet at the fulfilment centre and do not cross the box seam.
  • All pallets must be stretch-wrapped in clear plastic with a 'do not break stretch-wrap' or 'do not break down' notification to the carrier. Pallets wrapped in black/opaque stretch-wrap may be rejected.
  • Pallets must not exceed 180 cm in height when single-stacked. Double stacked pallets: 2.7 metres for DE/CEE and 3.0 metres for UK, FR, IT and ES (including the height of the pallet). FCs which are accepting double stacking deliveries are listed in FC Specifics table, please see EU FCs addresses and delivery specificities prior to shipping items.
  • The total weight of a pallet must not exceed 500 kg.
  • All Amazon fulfilment centres accept double-stacked pallets provided that they are safe to load and unload, and do not cause product damage during transit.
  • There must be a minimum of 30 cm clearance between the top of the pallets and the roof of the vehicle, and a minimum of 30 cm clearance between the back of the last pallet and the rear of the vehicle.

Bill of Lading

When there are two or more orders shipping from the same pick-up location to the same Amazon fulfilment centre and the required delivery date is the same, consolidate orders into one shipment with one Bill of Lading.

  • Bill of Lading must reference all Amazon Reference IDs (POs) contained in the shipment. Amazon Reference IDs are found on the 'View an Existing Shipment' page.
  • The Bill of Lading must include carton and pallet quantities per shipment.
  • Whenever possible, the merchant should include the Bill of Lading number on the carton or pallet label. This allows for quick freight verification upon delivery at an Amazon fulfilment centre.
  • Do not combine Amazon and other customers' orders in the same shipment.
  • Original Bill of Lading information must be made available to the carrier in order for the carrier to arrange an advanced delivery appointment.

Vehicle Requirements

  • Palletised deliveries must be made using a vehicle that is able to reverse up to our loading bay door and allow a Powered Pallet Truck (PPT) or Fork Lift Truck (FLT) access to the rear of the vehicle. This should be at least a 7.5 tonne vehicle or greater with a reinforced floor.
  • Articulated vehicles should preferably be solid-sided with a flat-floor surface (no raised metal-work or shipping hooks) and have a safe working load (SWL) of no less than 5 tonnes.
  • Palletised deliveries must be made using vehicles with sufficient head room to enable Amazon operatives to unload a pallet from the rear of a vehicle using a FLT.
  • Palletised deliveries must have at least a 30 cm gap between the rear of the vehicle and the stock to enable access for the dock levellers.
  • Palletised deliveries must have at least a 30 cm gap between the top of the stock and the roof of the vehicle to allow sufficient clearance for the PPT to lift the pallet and offload merchandise.
  • Transit vans, private vehicles (cars), flatbed trucks, roller bed trucks, sprinters or lorries under 7.5 tonnes are not accepted as suitable vehicles to deliver palletised shipments because PPTs cannot be used to offload the delivery.
  • Vehicles with a width of less than 2.6 m are not permitted at any Amazon FC as they do not allow access for the dock ramp.
  • It is the driver's responsibility to ensure that the vehicle is clear of any obstruction that may cause a health and safety issue or damage to any Amazon equipment being used to unload the vehicle, i.e. strapping of any kind. Failure to do so may render the carrier liable for any repairs to any Amazon equipment damaged by these obstructions.
  • "Drag and drop" or "wagon and drag" type trailers are not permitted.
Note: Please see EU FCs addresses and delivery specificities to check specific vehicles' restrictions per logistic centre

Schedule Delivery Appointments

  • For every delivery to Amazon Fulfilment Centres, the seller or the carrier is required to request a delivery appointment no less than 24 hours ahead.
  • All booking requests must be made using the Carrier Central .
  • Seller must provide the carrier with a complete list of Amazon Reference IDs (POs), PRO numbers and FBA shipment IDs included on or with the Bill of landing, and instruct the carrier that Amazon will require this information when scheduling a dock appointment. Sellers can use the booking form to provide carriers with mandatory information.
  • The carrier is required to fill in cartons and pallets count when using Carrier Central.
  • The carrier must deliver the quantity specified on the Carrier Central system.
  • No loads will be accepted without an appointment in advance.
  • All deliveries must arrive on time. If shipment is delayed due to unforeseen events, Amazon must be notified. Please email Amazon (NOC) and contact FC gatehouse, for details see EU FCs addresses and delivery specificities. Appropriate schedule changes will be made based on availability.

To schedule an appointment for an LTL or Full Truckload shipment with DHL Oranienburg, your carrier needs to fill in the X-Dock form and send it to dsc.de.warenannahme-amazon-ora@dhl.com:

Common Reasons for Delivery Rejections

  • Incorrect type of vehicle (does not allow access to PPT from the dock)
  • No booking scheduled
  • Early or late delivery
  • Cannot access the stock due to Amazon unknown causes
  • Unsafe vehicle or unsafe pallet.
  • Freight that has been tampered with.
  • Damaged freight.
  • No delivery paperwork.
  • Inaccessible pallets (no access from the dock).
  • Vehicles that do not allow Amazon to offload stock from the rear of the vehicle
  • Offensive behaviour or lack of cooperation by drivers.
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