Important: Failure to comply with FBA product preparation requirements, safety requirements and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for non-compliance at the fulfilment centre. Please share these requirements with your carrier or vendor to ensure that they are fully understood and adhered.
The following requirements apply to all LTL/FTL deliveries shipped to Amazon Fulfilment Centres
All non-small parcel shipments must be palletized.
When delivering stock to EU countries, use 800x1200 mm Euro/CHEP.
We only accept GMA grade B or higher, 1000x1200 mm 4-way access wood pallets or 1000x1200 mm CHEP pallets when delivering stock to UK.
Other pallets size can be rejected.
Pallet exchange is not available.
Pallets shipped internationally must be heat treated to ISPM-15 standard.
Broken or damaged pallets are not acceptable and may be rejected at the merchant’s expense.
Amazon fulfilment centres cannot currently accept ocean container deliveries. In addition,
floor-loaded deliveries require exceptional authorization in advance, where Amazon's Business
team contacts you directly for approval and enrolment.
Ocean container and unauthorized floor-loaded shipments may be refused at the dock, returned
to you at your expense or subject to applicable non-compliance fees.
You can send your inventory to Amazon fulfillment centers in the US, UK, Germany,
France, Italy, and Spain via ocean full container loads (FCL), ocean less than container
loads (LCL), and air freight with Amazon Global Logistics as the carrier. For more
information, see Global Shipping Services
Bill of Lading
When there are two or more orders shipping from the same pick-up location to the same Amazon fulfilment centre and the required delivery date is the same, consolidate orders into one shipment with one Bill of Lading.
Bill of Lading must reference all Amazon Reference IDs (POs) contained in the shipment. Amazon Reference IDs are found on the 'View an Existing Shipment' page.
The Bill of Lading must include carton and pallet quantities per shipment.
Whenever possible, the merchant should include the Bill of Lading number on the carton or pallet label. This allows for quick freight verification upon delivery at an Amazon fulfilment centre.
Do not combine Amazon and other customers' orders in the same shipment.
Original Bill of Lading information must be made available to the carrier in order for the carrier to arrange an advanced delivery appointment.
Schedule Delivery Appointments
For every delivery to Amazon Fulfilment Centres, the seller or the carrier is required to request a delivery appointment no less than 24 hours ahead.
All booking requests must be made using the Carrier Central .
Seller must provide the carrier with
a complete list of Amazon Reference IDs (POs), PRO numbers and FBA shipment IDs included on
or with the Bill of landing, and instruct the carrier that Amazon will require this
information when scheduling a dock appointment. Sellers can use the booking form to provide carriers with mandatory information.
The carrier is required to fill in cartons and pallets count when using Carrier Central.
The carrier must deliver the quantity specified on the Carrier Central system.
No loads will be accepted without an appointment in advance.
All deliveries must arrive on time. If shipment
is delayed due to unforeseen events, Amazon must be notified. Please email Amazon (NOC) and
contact FC gatehouse, for details see EU FCs addresses and delivery
specificities. Appropriate schedule changes will be made based on
To schedule an appointment for an LTL or Full Truckload shipment with DHL Oranienburg, your carrier needs to fill in the X-Dock form and send it to firstname.lastname@example.org: