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This article applies to selling in: United Kingdom

Returns processing fee

The FBA returns processing fee applies to customer-returned products sold on Amazon in certain fashion categories for which Amazon offers free return shipping, including:

  • Clothing
  • Shoes and Handbags

The returns processing fee does not apply to other fashion categories for which Amazon offers free return shipping, such as Jewellery, Watches and Luggage.

Returns processing policy

Offering free returns to customers in these categories helps build customer trust and encourages purchases. To better reflect our costs, when a customer receives free return shipping on products in the Clothing, Shoes and Handbags categories, you are charged a fee for each unit returned. This fee is equal to 50% of the fulfilment fees for an individual unit. The fee applies to all customer returns in the above categories except where the reason for the return is one for which Amazon takes responsibility in accordance with the FBA lost and damaged inventory reimbursement policy.

Calculate the returns processing fee

The returns processing fee is equal to 50% of the total fulfilment fee for a given product. This fee applies to products sold on Amazon in selected categories for which we offer free customer return shipping that are physically returned to a fulfilment centre. These fees will apply to units fulfilled from local inventory as well as across Europe through the European Fulfilment Network (EFN) program.

You can track these transactions in the FBA customer returns report.

Returns processing fee example

The example is a t-shirt with an outbound shipping weight of 170 grams. Your local FBA fulfilment fee for this purchase is £2.21. If the customer decides to return this item, you will be charged a returns processing fee of £1.11.

Large standard-size item

T-shirt

Dimensions: 30 cm x 22 cm x 4.5 cm (0.00297 cubic meter) = 0.10488 cubic feet

Outbound shipping weight: 170 g

Product size tier: Non-media large envelope: 1,000 g

Fulfillment fee £2.21
Returns processing fee £1.11
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