When you comply with Fulfilment by Amazon's Packaging and prep requirements and Shipping and routing requirements and make sure that your carriers and suppliers do as well, it enables efficient and accurate receipt and storage of your inventory at the fulfilment centre.
Amazon notifies you about problems with your inventory shipments in the following three ways:
Performance alerts and feedback provide visibility into issues with your shipments. You can use the feedback to avoid problems in the future.
Alerts are displayed as banners both on your Seller Central homepage and in your Shipping Queue.
If you send us a shipment or product that does not comply with our shipping requirements, we typically send you an inbound performance alert, and we may suspend your ability to send additional shipments of affected products until you resolve the issues.
See the Acknowledge the problem and Submit and view an investigation sections below for details about how to resolve shipment performance issues.
When there are ASIN-related problems, Amazon suspends the ability to include that ASIN in new shipments until you have resolved the problem. You will still be able to create shipments for other ASINs.
You may receive alerts for the following product-related issues.
|Prep-related problems||Poly bagging required||Taping||Opaque bagging required||Bubble wrap required|
|Label-related problems||Suffocation sticker required||Barcode label missing||Label required||Barcode label inaccessible|
|Label and shipping-related problems||Barcode label unscannable||Barcode label mislabelled||Expiry issue||Product damaged upon arrival|
|Quantity-related problems||Inaccurate item quantity in box||Unexpected items found in box||Unexpected item found in shipment||Additional units encountered|
|Inventory placement problems||Product or shipment sent to the wrong fulfilment centre|
When any of the problem types listed below takes place, Amazon suspends your shipment creation and modification abilities until you acknowledge and resolve the problem.
You may also receive shipment alerts for the following shipment-related issues.
|Safety and packaging problems||Shipping box overweight||Shipping box oversized||Electrical hazard||Sharp products hazard|
|Spilled products hazard||Unacceptable pallet condition||Improper packing materials||Shipment ID not included on shipping boxes|
|Label-related problems||Barcode label mislabelled||Barcode label unscannable||Suffocation sticker required||Label required|
|Label/inventory placement problems||Barcode label missing||Barcode label inaccessible||Product or shipment sent to the wrong fulfilment centre|
|FBA restricted products/quantity-related problems||Restricted item||Inaccurate number of boxes|
If we suspend your shipping capabilities due to an inventory shipment issue, you can apply for the restoration of shipment creation privileges for that product by either acknowledging the problem or submitting an investigation request.
Follow the steps below to Acknowledge problems in Seller Central.
If you try to add a suspended product to a shipping plan on the Manage Inventory page, you will receive an error message if you have not acknowledged the problem.
On the Manage Inventory page, click Resolve Now to review and acknowledge the problem.
If you believe that a problem did not occur as described, follow the steps below to submit an investigation request.
On the Shipping Queue page, click Track shipment to the right of the shipment with problems. Then, on the Shipment summary page, go to the Problems tab, and click Resolve then Submit Investigation.
Follow the steps below to see the status of your dispute.
On the Shipment summary page, go to the Problems tab, click Resolve, then Submit Investigation. You can also review the dispute in your case log in Seller Central.
You can see the status of all your shipments in the Shipping Queue. If there are problems with a specific shipment, you will see a red notification in the Name column.
Click Track shipment then the Problems tab to see the following details.
To see additional details and an image (if applicable) of the defect, click Resolve Now/View Details.
In addition to alerts and feedback in Seller Central, Amazon sends email notifications about shipment issues.
We typically send one email notification per problem type for each shipment with issues.
For example, three of your shipments arrive at a fulfilment centre on the same day, and there are issues with two of them.
The email notification includes the shipment name, number, and date of receipt. We also provide a link to Shipping Queue, so that you can review the details of the problem.
For product-level performance alerts, we typically send an email notification for each product subject to shipment creation suspension.
The notification summarises the problems we have identified with that product in the previous 90 days, along with the quantity of items affected.
We also provide a link to the affected shipment's Problem Summary page, so that you can review the details and acknowledge the problem.
For shipment-level performance alerts, you receive a single email informing you that your shipment abilities are suspended.
The email notification includes the shipment ID, the problems encountered and a link to the Problem Summary page.