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This article applies to selling in: United Kingdom

Premium Shipping Options Frequently Asked Questions

Can I set the handling time for Premium Shipping options?

No. The handling time for Premium Shipping options is zero days, regardless of the system default of 1-2 days or any seller-set handling time that you enter in the system.

If a customer orders a product with a Premium Shipping option before the cut-off time but it changes from "pending" to "unshipped" after the cut-off time, am I still responsible to ship the product the same day?

You should still strive to meet the customer delivery expectations. However, orders that are still “pending” after the cut-off time will receive a new estimated delivery date that will be communicated to the customer.

I am currently not eligible to offer Premium Shipping options because my business model does not meet the eligibility requirements. Can I have an exemption?

We do not grant exemptions for sellers who cannot meet the eligibility requirements.

My carrier does not provide tracking information or is not one of the carriers that Amazon accepts. Can I still offer Premium Shipping Options?

No. We only support selected carriers with whom we can validate tracking. Please visit the Premium Shipping Options help page for details.

My carrier pick-up is before the cut-off time for Premium Shipping options. Can I change the cut-off time?

The cut-off time for orders with Premium Shipping is currently set at 2 PM and cannot be advanced. If you would like to postpone the cut-off time, contact us.

I used to be eligible to offer Premium Ship options but currently the Eligibility tool says I am not eligible. How can I get my eligibility back?

You can pull detailed performance reports from the Customer Metrics page and send us a Plan of Action that includes a root cause analysis of the performance issues and a plan to address these issues within a defined time period. Plans of Action should be sent to seller-performance@amazon.co.uk.

For more information, see One-Day Shipping Eligibility Revocation, Two-Day Shipping Eligibility Revocation or Submit a Plan of Action for Premium Shipping Options.

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