No. The handling time for Premium Shipping options is zero days, regardless of the system default of 1-2 days or any seller-set handling time that you enter in the system.
You should still strive to meet the customer’s delivery expectations. However, orders that are still ‘pending’ after the cut-off time will receive a new estimated delivery date that will be communicated to the customer.
We do not grant exemptions for sellers who cannot meet the eligibility requirements.
No. We only support selected carriers with whom we can validate tracking. Please refer to the Premium Shipping Options Help page for details.
The cut-off time for orders with Premium Shipping is currently set at 2:00 PM and cannot be advanced. If you would like to postpone the cut-off time, contact us.
You can pull detailed performance reports from the Customer Metrics page and send us a Plan of Action that includes a root cause analysis of the performance issues and a plan to address these issues within a defined time period. Plans of Action should be sent to firstname.lastname@example.org .
For more information, refer to One-Day Shipping Eligibility Revocation, Two-Day Shipping Eligibility Revocation or Submit a Plan of Action for Premium Shipping Options.