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This article applies to selling in: United Kingdom

Return policies

To ensure that buyers have a consistent experience, Amazon requires:

  • all sellers to have return policies that are as favourable as the Amazon return policies, and
  • sellers with a UK default return address to either offer prepaid return labels for a tracked ship method (domestic only) or returnless refunds for all customer return requests that fall within the scope of Amazon Return Policy. Sellers with a UK default return address are auto-enrolled into Amazon Prepaid Return Label.

For more information about Amazon’s Return policy, see Amazon.co.uk return policies.

To provide the best experience for buyers, the return information on your Amazon seller information and policies clarifies that buyers can return products in accordance with the Amazon return policies. The return information directs buyers to the Amazon return policies and gives them the ability to contact you for information about more favourable policies that may apply.

Note: This policy applies to all customers, including Amazon Business customers.
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