Customisable product listings offer customers an opportunity to personalise their product to their specifications beyond variation, and should be used when you are offering personalisation or multiple configuration options for your products.
As a Handmade seller, your ability to sell customisable products in the Handmade category is automatically enabled for you. However, if you want to sell customisable products outside of the Handmade category*, you will be required to register first.
* Customisable listings are not available outside of the Handmade category in Canada or Mexico.
When creating a customisable product listing, you can configure each product with up to 10 different customisation options, which are defined by you, using one of the three different customisation types:
An example of a customisable product using all three customisation types: You handcraft tables. You might have options for various table shapes, wood types, stain colours and leg styles. In addition, you offer different table heights and an option to identify how many table leaves are needed. And finally, you may offer to engrave a gift message on the underside of the table.
Customisation options are used to provide an advanced shopping experience to customers, allowing them to customise a product to suit their specific needs. This can involve personalising an item such as engraving a name on jewellery, offering monogramming for towels, or when there are more than three configurable options that can all be customised (for example, style, material, colour, size).
We recommend creating a variation listing when you are offering items that are fundamentally the same, in terms of design or function. For example, candles offered in different heights and scents, or a coat offered in different colours and sizes. For more information, see Variation relationships overview.
Due to the customisation aspect of these products, all orders must be fulfilled by you, the seller. FBA is currently unavailable for customised products.
Handmade sellers can use Business pricing for a customisable Handmade product, as long as Business sellers list the item with a Standard price and Business price. However, the only exception is, if there is an additional fee for an option, text, or number customisation, the Business customer will not be charged the additional fee. Therefore, it is recommended that you do not use Business pricing for customisable Handmade products where you are charging an additional fee for customisations.
To list a customisable product:
For more information, see Listing a customisable product using Amazon Custom.
No. This feature is not currently enabled.
Yes, you will need to create two different ASINs, one standard ASIN and one custom ASIN. You can then create a parent-child relationship in which one of the children is customisable and the other child is not. To learn more about creating variations, see Use Add a Product to create variations.
Newly-created listings typically appear on Amazon within 15 minutes, although some details and images might not appear for 48 hours. Customisations can take up to 36 hours to fully display on the detail page.
You cannot enable customisation on a product that has more than one seller currently offering it. If there are multiple sellers offering a product and you would like to enable it for customisation, you must create a new product listing representing the unique customisation features that you offer on the product.
Ensure that your product quantity is set to a value greater than zero and that the ASIN is buyable. Additionally, ensure that there is only one offer on the ASIN, either active or inactive.
If you edit the parent ASIN using the customisation enablement tool, your edits will copy over to all child ASINs.
If you edit the child ASIN, your edits will only occur on the specific child ASIN selected.
If you are configuring colour variations, we recommend you edit each child so that your preview image aligns to the correct colour of the product.