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This article applies to selling in: United Kingdom

Ineligible items for prepaid returns

Amazon does not always provide prepaid return shipping labels for auto-authorized returns. Exceptions include the following scenarios:

  • Where there is no coverage by the carrier. For more details about Amazon's international returns policy, see Manage Returns.
  • Items that do not conform to carrier agreed weight and dimensional guidelines. Some items classified as Hazmat (Hazardous Material) by Amazon. Such product will not get a pre-paid label. Instead, either the customer or Amazon Customer Service may reach out to the seller to provide a Hazmat-compliant label for returning the product. Seller must provide such a label to the customer and refund the customer within two business days of receiving the product back.
  • Some items classified as Sexual wellness subcategory, Watches, Handmade, Medical Supplies and Dental Supplies, Heavy bulky, Amazon Custom and DG/unsafe. Refer to customer returns exemptions under Prepaid Returns for Seller Fulfilled Orders.

When the return is auto-authorised in any of the above scenarios, we will provide the buyer your address, but without postage. We will then send a notification through Manage Returns, for you to complete a manual review within 2 business days. Contact the buyer to coordinate the return and issue a refund if appropriate. You can also issue the buyer your own prepaid label at this time.

Important: You must file an exemption for products that should not be auto-authorised. For example, any heavy or bulky items or dangerous goods in your catalogue that require special shipping or handling. For details, see Request exemption from automatic return approvals.
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