Sell on Amazon Sign in
This article applies to selling in: United Kingdom

Confirm multiple deliveries with feeds

Note: This feature is only available to sellers with Professional selling plans.

After you receive an order notification and dispatch the order, you must confirm dispatch.

The Dispatch Confirmation Template allows you to upload confirmation information for multiple orders in a single file.

Note: If you split an order into multiple deliveries, the entire order is charged and assigned a status of Payment complete as soon as the first dispatch for the order is confirmed, even if there are more dispatches yet to be made.

If you are delivering to customers in the UK, all orders must be dispatched from the same country as the first dispatch. If you are unable to fulfil the second package from the same country, cancel the partial dispatch. This is because the tax collection model is determined based on the ship-from address provided for the first dispatch. Further information on situations in which Amazon is required to collect and remit taxes by third-party sellers is available here.

To download, edit and upload dispatch confirmations via bulk upload:
  1. Download and save a copy of the Dispatch Confirmation template. Review the instructions on the Data Definitions tab, especially the "Accepted Values" column and any "Important Notes" below the table. Also, refer to the Dispatch Confirmation Glossary below.
  2. On the Dispatch Confirmation tab, enter your delivery information. Some common tips to remember are:
    • The Dispatch Confirmation template contains validation macros to help you fill out the template correctly. The macros can be turned off, but we encourage you to keep them on if you are first learning to use the template.
    • Set all of the columns to Text format (including ship-date) to prevent Excel from removing any leading zeros.
    • Enter ship-date in the following format: yyyy-mm-dd.
    • Actual ship-from-address: The actual address from which the order was dispatched.
  3. When updating previously existing dispatch information, select from the following options based on the result you want:
    • Overwrite previously existing data: New data will overwrite or replace the existing data. For example: New data in the tracking-number field will overwrite the existing tracking number data.
    • Do not overwrite previously existing data: An empty (blank) field will not overwrite or nullify the existing data. For example: Leave tracking-number blank so the previously uploaded data is not overwritten or nullified.
    • Delete previously existing data: Enter ‘NULL’ (without quotation marks) and the data in that field will be deleted. For example: Type ‘NULL’ in the tracking-number field to erase previous data.
    Note: If an order includes more than one product or more than one unit of a product, and you are splitting the order into more than one delivery, then you need to include the following fields for each of the dispatch confirmation records:
    • order-id
    • order-item-id
    • quantity
    • ship-date
      • Carrier-code
      • carrier-name (only when using ‘Other’ as carrier-code)
    • ship-from-address

    Additionally, if you are delivering to customers in the UK and you are delivering an order in multiple packages, these packages must be dispatched from the same country. Otherwise, Amazon will default to the same country. If you are unable to fulfil the second package from the same country, cancel the partial dispatch. This is because the tax collection model is determined based on the ship-from address provided for the first dispatch. Further information on situations in which Amazon is required to collect and remit taxes by third-party sellers is available here.

  4. Click on Save As and select Text (Tab-delimited) (*.txt) from the file type list. If you see a warning that the selected file format does not support workbooks containing multiple worksheets, click on Yes.
  5. In Seller Central, from the Orders menu, select Upload Order Related Files.
  6. On the Shipping Confirmation tab, under Upload Your Shipping Confirmation File, click on Browse.
  7. Locate your saved template, select the file and click on Open.
  8. Click on Upload Now to upload your file to Amazon.
You can check the status of your uploaded file at the bottom of the upload page under Review File Status and History. Your processing report will indicate any errors that might have occurred during upload.

Dispatch confirmation glossary

Not all fields are required. However, it is in your best interest to provide as much information as possible.

Field Name Definition Required Accepted Values Example
order-id Unique identifying number for an order. This number is provided in your Orders report and the Manage Orders tool. Yes Alphanumeric text, 3-7-7 format 058-3563777-5518068
order-item-id Unique identifying number for an item in an order. This number is provided in your Orders Report and on the Order Details page in Manage Orders.
Note: This is not the same as the product ASIN. The order-item-id differs from order to order.
No Alphanumeric text, 14 characters 05835637773450
quantity Item quantity included in this order if more than one unit of an item was ordered.
Note: If you split an order, you must include a quantity in the dispatch confirmation for each delivery, so that customers know how many items to expect in each package when it arrives.
No A positive integer 1
ship-date Date on which you dispatched the order. Yes Format: yyyy-mm-dd 2018-11-19
carrier-code (CarrierCode field in API) Amazon’s code for the shipping carrier that delivered the order, chosen from a drop-down menu.
Note: The field carrier-code is mandatory. If you are using an unlisted carrier, select Other and then enter the carrier name in the carrier-name field.
Yes, from April 19, 2021 You can use a Carrier-code from the Carrier name drop-down in seller central dispatch confirm page. If your carrier is not listed, select Other. Other
carrier-name (CarrierName field in API) Shipping carrier that delivered the order.
Note: This field is mandatory and needs to be filled if you use the value Other for carrier-code.
Yes, from April 19, 2021 if carrier code chosen is Other Alphanumeric text, 1 to 50 characters Any carrier not listed as an option under carrier code
tracking-number Shipping carrier’s tracking ID for the order. Yes, from April 19, 2021 if you are using a tracked delivery method. Alphanumeric text, 1 to 50 characters 22344455
ship-method Delivery method used to deliver the order. No Alpha-numeric text 1 to 50 characters
transparency_code The Transparency code for the ASIN if it is enrolled in the Transparency programme. For orders with multiple units (‘quantity’ is greater than 1), you must provide Transparency codes for each unit. No

Alphanumeric text, in two possible formats:

Format 1 – Starts with AZ: or ZA: followed by 26 characters (total length is 29 characters).

Format 2 – Serialised Global Trade Item Number (SGTIN) with total length is 38 characters

Format 1 – AZ:QNZGH88J4RCWPF8EDY3ZACZKEE

or

Format 2 – 0100376204200301214P1OZMT7D8B81EMF4WW4

ship-from-address-name The actual warehouse location/address from where the item was dispatched. The warehouse name or business name used in the shipping template/address book in Seller Central. No Alphanumeric text, 50 character maximum John Doe
ship-from-address-line1 The street address information of the warehouse location No Alphanumeric text, 60 character maximum 4270 Cedar Ave
ship-from-address-line2 Additional street address information of the warehouse location No Alphanumeric text, 60 character maximum(Optional field) Optional
ship-from-address-line3 Additional street address information of the warehouse location No Alphanumeric text, 60 character maximum (Optional field) Optional
ship-from-address-city The ship-from address city of the warehouse location No Alphanumeric text, 50 character maximum (Optional field) Sumner Park
ship-from-address- county The ship-from address district/city of the warehouse location No Alphanumeric text, 50 character maximum (Optional field) Optional
ship-from-address-state-or-region The ship-from address state/province of the warehouse location No Alphanumeric text, 50 character maximum (Optional field) FL
ship-from-postalcode The postal code of the warehouse from where the item was dispatched. No Alphanumeric text, 50 character maximum (Optional field) 32091
ship-from-countrycode The country from where the item was dispatched. No ISO 3166 standard two-letter country code US, GB
Note: For Premium Delivery , a valid tracking ID is required for most orders. Failure to meet the required tracking rate for Premium Delivery orders may affect your eligibility to offer Premium Delivery options.
Sign in to use the tool and get personalised help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates