This page applies to eligible items that are lost or damaged by an Amazon fulfilment centre or a facility operated on behalf of Amazon, after we receive them from you. These lost or damaged items are reported in your Inventory Adjustments report.
The process to a file a claim varies by where in the fulfilment process your item is lost or damaged:
You must submit your claim no later than 18 months after the date the item was reported lost or damaged in your Inventory Adjustment report. Claims submitted outside of this window are not eligible for reimbursement.
After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.
For damaged items, enter the Transaction Item ID in the following tool to check your eligibility and file a claim. You can find the Transaction Item ID in the Inventory Adjustments report.
For lost items, open a claim through the Contact Us page in Seller Central. You must provide either a Transaction Item ID or the FNSKU.
You may be asked to provide additional information such as the date or location (for example, the Amazon fulfilment centre ID) of the loss or damage to your item.