Frequently Asked Questions
What is ‘Handling time’/ ‘Lead time to ship’?
Handling time refers to the number of days taken by a seller to pack and dispatch a product after a customer order is placed. For example, for an order received on Monday 8:00 PM with a Handling time of one day, the ‘Expected Ship by Date’ will be next working day i.e. Tuesday by 11:59 PM
Why setting faster and accurate handling times is important?
Faster handling times increase the likelihood of being the featured offers on product detail pages and can help increase conversion and sales. Also, setting faster and accurate handling times helps improve the delivery experience for customers.
What factors should I consider before updating my handling time?
The handling time you set will be counted towards the Expected Ship by Date and Estimated Delivery Date. Amazon requires that you must keep your Late Dispatch Rate (LDR) under 4% and Cancellation Rate (CR) under 2.5%. Please ensure that you dispatch on time to meet customer expectation and maintain healthy performance metrics.
Why should I select different handling times at SKU/ASIN level?
The default handling time will apply to all your offers unless you set the customised value at a SKU/ASIN level. If you estimate that certain products could take longer to pack and dispatch, you should set a specific handling time for the SKU/ASIN that will override the default handling time.
Is Sunday considered as a working day towards for Handling Time calculation?
No, Sunday is not counted as a working day and will not have an impact on Expected Ship by Date. For example, if you set 1-day handling time and if you receive an order on Saturday, your Expected Ship by date will be Monday by 11:59pm.
Is Handling Time taken into consideration for Seller Fulfilled Prime and Premium Shipping products?
For Seller Fulfilled Prime (SFP) and Premium Shipping (Next Day Delivery and Two-Day Delivery), you are always required to dispatch the product the same day as long as the order is received before the order cut-off time.
