When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:
Pending orders will not appear in either the Orders report or the Undispatched Orders report and will be greyed out (non-actionable) in Manage Orders . Amazon holds all orders for 30 minutes, which gives buyers an opportunity to cancel orders. Buyer-cancelled orders will appear in Manage Orders as cancelled, and will be greyed out. In some cases, our payment and order detail verification processes may potentially extend order processing times for as long as 21 days. For more information, go to Pending orders. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information.
This means that the payment verification is successful. Go to step 3.
Payment verification is initially unsuccessful or extended. In some cases, our payment and order detail verification processes may extend order processing times for as long as 21 days. Pending orders should not be dispatched, even if the buyer contacts you directly. Pending orders will not appear in either the Orders report or the Undispatched Orders report and will be ‘greyed out’ (non-actionable) in Manage Orders.
An order gets cancelled if payment authorisation does not succeed or in cases of fraud. Amazon will not notify you when an order has been cancelled, other than recording the order as cancelled in Manage Orders. No further action is necessary.
If a buyer contacts you about a cancelled order and you still have available inventory, you can invite them to place a new order on Amazon.