Policies and Requirements

Before listing products for Fulfilment by Amazon, it's important to know about the policies and requirements that impact you as a seller using Amazon to fulfil orders for your products.

FBA policies

Customer Feedback for FBA Listings

Customers can leave feedback for you on orders fulfilled by Amazon. Negative feedback related to order fulfilment or customer service provided by Amazon can be stricken through. For more information, see Customer Feedback for FBA Listings.

Customer Returns for Orders Placed on Amazon

Amazon's return policies determine how FBA customer returns are handled and under what circumstances you may be eligible for a full or partial reimbursement for a return accepted by Amazon. For more information, see Customer Returns for Orders Placed on Amazon.

Customer Service for Multi-Channel Fulfilment Orders

You are responsible for replacements, refunds, and returns for multi-channel fulfilment orders. For more information, see Customer Service for Multi-Channel Fulfilment Orders.

FBA Lost and Damaged Inventory Reimbursement Policy

You may be eligible for a full or partial reimbursement for inventory that is either lost or damaged when it is under Amazon's control (damaged by an Amazon partnered carrier, in the fulfilment centre, or during delivery to a customer). For more information, see FBA Lost and Damaged Inventory Reimbursement Policy.

FBA requirements

FBA Product Restrictions

Some products require prior approval before you can sell them on Amazon. In addition, there are certain products that either cannot be sold using FBA, or must meet certain requirements before they can be sold using FBA. For more information, see FBA Product Restrictions.

Inventory Requirements

Certain requirements, including requirements for labelling, packaging, and dispatch inventory, must be met for inventory dispatched to Amazon fulfilment centres. For more information, see Inventory Requirements.