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This article applies to selling in: United Kingdom


A chargeback, also known as a charge dispute, occurs when a cardholder contacts their bank to dispute the charge for an order placed on Amazon. A chargeback can be filed for a variety of reasons, ranging from non-receipt of the product to unauthorised use of the credit card.

Note: If you are an Amazon Pay seller, please use the information on Handling chargebacks page instead.

As outlined in our Amazon Services Europe Business Solutions Agreement:

  • You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
  • Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

To prevent chargeback claims, follow these best practices:

  • Use the shipping address provided to you by Amazon. You are liable for any disputes filed for orders that you send to a different delivery address.
  • Use a shipping method with a valid tracking number.
  • Use delivery confirmation (signature required) for high value merchandise.
  • Keep a record of the date the order was shipped, the shipping method used, and any available tracking information for at least 6 months after the order date.
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