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This article applies to selling in: United Kingdom

Missing product images

The most common reason that images go missing from Amazon is that they did not meet the Amazon product image requirements and were removed from the site upon upload or after upload.

Please note: It can take up to 24 hours for new images to appear on Amazon, although most appear within 15 minutes.

Troubleshooting images in Seller Central

The Add a Product feature allows you to upload a product image as you create a new product. After you create a product, you can use the Manage Inventory feature to provide a new product image.

If you use either of these features to manage your products, do the following:

  1. Click the Inventory link, and then click Manage Inventory.
  2. Search for or locate the product with the missing image.
  3. Click the product name.
    Note: The Product Detail Page appears.
  4. Does your product image appear on this page? If so, skip this step. If not, refer to the section below about contacting Amazon Services for technical support.
  5. Did you submit your image for this product within the last 24 hours? If it has been more than 24 hours, skip this step. If it has been less than 24 hours, we might still be processing your image and preparing it for display on Amazon. It should appear within 24 hours of submission.
  6. Your image might not be submitted properly or might not meet the Amazon product image requirements. If your image does not meet standards, fix the image, and in the Enter Product Information section, click Submit Image and follow the on-screen directions to submit a new image that meets the standards. If there is no indication as to why your image should be missing, refer to the section below about contacting Amazon Services for technical support.

Troubleshooting images with inventory files

An inventory file allows you to specify a location from which Amazon retrieves a copy of your product images. However, errors in your inventory file can block Amazon from successfully retrieving the product images.

This section lists common errors that are related to the image:

Symptom Reason Resolution
Product image does not appear on Amazon The most common reason is simply that the URL for that image does not actually point to the image Verify the image URL and re-submit the product image feed.
Amazon rejects the image. The most common reason is that the submitted image is encoded in an invalid format. Amazon can only accept images in .jpg, .tif or .gif formats. Convert the file to .jpg, .tif or .gif, revise the product image feed file, and re-submit the product image feed.
Note: You must use a direct URL. A pop-up or a redirecting URL will not be accepted, and the upload will not be processed.

If you use inventory files to manage your products, do the following:

  1. Check your inventory file processing reports for errors. (More info)
  2. Modify your inventory file to correct any errors contained in the processing report.
  3. Upload your modified inventory file.
  4. Repeat until your inventory file is free of errors.
  5. Allow 24 hours for your images to appear.

Getting additional technical support

If you have followed the troubleshooting steps above and your product images still appear to be missing, contact Amazon Seller Support.

In your message, include the following:

  • The troubleshooting steps that you have already taken.
  • The method that you use for managing your product and inventory data.
  • The ASIN for each product without a product image.

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