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This article applies to selling in: United Kingdom

Submit or cancel a Multi-Channel Fulfilment order

With Multi-Channel Fulfilment (MCF), Amazon fulfils orders placed on one of your sales channels, other than an Amazon website, with inventory that you send to our fulfilment centres. Other sales channels may include your own website, trade shows, social media and more. You submit your MCF order information to Amazon and we fulfil the order. Customer orders for items that you sell on an Amazon website are not eligible for MCF, but can be fulfilled by Amazon using our standard FBA service.

Important: Expedited and Priority Orders placed after 1:00 p.m. CET will be shipped on the following working day. MCF orders for out-of-stock items or invalid addresses will appear as Unfulfillable on the Manage Orders page. There is no charge for unfulfillable orders, but they will not be processed. You must submit a new MCF order when the item is in stock, or when you have a valid delivery address.

Submit a Multi-Channel Fulfilment Order

You can submit MCF orders in three ways: one at a time, in bulk or via API.

Submit MCF orders one at a time


  1. On the Manage Inventory page (sign-in required), select the items that you want to include. The total item limit for an MCF order is 250.
  2. In the Actions drop-down menu, click on Create Fulfilment Order.
  3. In the Ship-to Address text box, type the customer’s name and address.
    Important: The destination address cannot be changed once an order is placed. Orders containing products identified as Dangerous goods cannot be shipped to a P.O. box.
  4. Optional, but recommended: In the Customer Email Address field, type the customer’s email address to send an email confirmation and tracking number when the order is shipped.
  5. In the Set Order ID field, type the order ID.
  6. Under Print on Packing Slip:

    • Review the Order ID. By default, the order ID is the same as the order ID field above. To use a different ID on the packing slip, clear the Same as above tickbox and type a new ID.
    • In the Order Date field, select the order date.
    • Optional: In the Comments field, type a message (150 characters or less).
    Tip: For branded packing slip options, see Branding options for Multi-Channel Fulfilment.

  7. Under Specify Ordered SKUs/Units, confirm that the list of products is correct.
  8. To add items, in the Search and Add items fields, type a title, MSKU, ASIN or FNSKU. Click on Search.
  9. To delete a product, in the Delete column, select the tickbox. Click on Continue.
  10. Under Choose Fulfilment Action, select one of the following:

    • Hold to reserve inventory for 2 weeks. It will not ship until you change the selection.
    • Ship to immediately fill the order.

  11. Under Choose Shipping Speed, select a shipping speed.
    Important: Expedited shipping is not available for P.O. boxes.
  12. In the Order Summary, review the order and shipping information. Click on Change to modify the selected information.
  13. Click on Place Order.

Submit MCF orders in bulk

Download the Fulfilment Request template to create your order request. There are four tabs in the template:

  • Instructions provides template directions.
  • Data Definitions provides an explanation of the columns in the template.
  • Example shows how to fill in the spreadsheet.
  • Fulfilment Request provides a blank spreadsheet for creating your order request.


  1. Review Instructions and Data Definitions.
  2. Follow the instructions to add the appropriate information to the spreadsheet.
  3. Sort your data based on the MerchantFulfilmentOrderID column. This groups all the products from the same order together.
  4. Click on File and then Save As. Save the file to your preferred location. In the File name text box, type a file name. In the Save as type drop-down list, select Text (Tab delimited) (*.txt). Click on Save.
  5. On the Upload Multi-Channel Fulfilment File page, under Upload your created Order File, click on Browse to locate your file, and then click on Open. Click on Upload now to upload the order request.
  6. Under Review File Status and History, click on Refresh to view the progress of the upload. After the upload is complete, review the report that is generated for additional information, errors or warnings. Three common errors are:

    • Delivery SLA not available: Delivery to the specific postcode is not available.
    • SKU not recognised: If the SKU is not recognised, it is displayed as an order that cannot be processed in your seller account.
    • SKU OOS: This error indicates that an SKU is out of stock.

Create MCF orders using the Fulfilment Outbound Shipment API

Important: You must be an Amazon MWS developer in order to send a Fulfilment Outbound Shipment request.

You can also submit Multi-Channel Fulfilment orders using the Fulfilment Outbound Shipment API section of Amazon Marketplace Web Service (Amazon MWS).

  • Preview potential fulfilment orders and view estimated shipping fees and shipping dates based on the shipping method.
  • Get detailed item-level, shipment-level and order-level information for any existing fulfilment order.
  • Return items to the fulfilment centre that you fulfilled using Amazon MWS.

Cancel a Multi-Channel Fulfilment Order

You can cancel any MCF order that is in a Planning, Pending or Processing status. You will not be charged for MCF orders that are successfully cancelled before they are shipped. If some of the items in an order have shipped, charges for the shipped items apply.

Cancel MCF Orders one at a time


  1. On the Manage Orders page, click on the order ID.
  2. Under Order Details for Multi-Channel Fulfilment Order, click on Cancel Order.

Cancel MCF orders in bulk


  1. On the Upload Multi-Channel Fulfilment File page, click on Cancel Order.
  2. Click on Download Template.
  3. Review the instructions and data definitions.
  4. In the MerchantFulfilmentOrderID column, type the order ID for each Multi-Channel Fulfilment order that you want to cancel.
    Important: The ID in the MerchantFulfilmentOrderID column must match the fulfilment order ID of the original fulfilment request.
  5. Click on File and then Save As. Browse to the location where you want to save your file. In the File name text box, type a name for your file. In the Save as type drop-down list, select Text (Tab delimited) (*.txt). Click on Save.
  6. On the Upload Multi-Channel Fulfilment File page, click on the Cancel Order tab.
  7. Under Upload Your Cancel Order File, click on Browse to locate your file and then click on Open. Click on Upload now to upload the cancellation request.
  8. Under Review File Status and History, click on Refresh to view the upload progress. Once the upload is complete, review the report that is generated for any additional information, errors or warnings.

Cancel MCF orders using the Fulfilment Outbound Shipment API

Important: You must be an Amazon MWS developer in order to send a Fulfilment Outbound Shipment request.

You can also cancel Multi-Channel Fulfilment orders using the CancelFulfilmentOrder operation from the Fulfilment Outbound Shipment API section of Amazon MWS.

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