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This article applies to selling in: United Kingdom

Submit Multi-Channel Fulfilment orders in bulk

You can submit Multi-channel Fulfilment orders in bulk by uploading a tab-delimited file. For more information about bulk, see Inventory file templates.

Download the Fulfilment Request template to begin creating your order request.

The workbook includes four tabs:

  • Instructions provides directions for using the template.
  • Data Definitions provides an explanation for each column in the template.
  • Example provides an example of how to fill in the spreadsheet.
  • Fulfilment Request provides a blank spreadsheet for creating your order request.


Create a Multi-channel Fulfilment order request

To create and submit your request:

  1. Review the instructions and data definitions.
  2. Fill in the spreadsheet, adding all of the appropriate information for your orders according to the instructions.
  3. Sort your data based on the MerchantFulfillmentOrderID column to ensure all of the products from the same order are grouped together.
  4. Click File, then Save As. Browse to the location where you want to save your file. In the File name text box, type a name for your file. In the Save as type drop-down list, select Text (Tab delimited) (*.txt). Click Save.
  5. On the Upload Multi-channel Fulfilment File page, under Upload Your Created Order File, click Browse to locate your file, then click Open. Click Upload now to upload the order request.
  6. Under Review File Status and History, click Refresh to view the progress of the upload. After the upload is complete, review the report that is generated for any additional information, errors or warnings. Three common errors are:
    • Delivery SLA not available: Delivery to the specific ZIP code is not available.
    • SKU not recognised: If the SKU is not recognised, it will appear in your seller account as an order that cannot be processed.
    • SKU OOS: If an SKU is out of stock, an error is triggered.


Cancel a Multi-channel Fulfilment order request

You can also cancel Multi-channel Fulfilment orders by uploading a tab-delimited file.

  1. On the Upload Multi-channel Fulfilment File page, click Cancel Order.
  2. Click Download Template.
  3. Review the instructions and data definitions.
  4. In the MerchantFulfillmentOrderID column, type the order ID for each Multi-channel Fulfilment order that you would like to cancel.
    Important: The ID in the MerchantFulfillmentOrderID column must match the fulfilment order ID of your original fulfilment request
  5. Click File, then click Save As. Browse to the location where you want to save your file. In the File name text box, type a name for your file. In the Save as type drop-down list, select Text (Tab delimited) (*.txt). Click Save.
  6. On the Upload Multi-channel Fulfilment File page, click the Cancel Order tab.
  7. Under Upload Your Cancel Order File, click Browse to locate your file, then click Open. Click Upload now to upload the cancellation request.
  8. Under Review File Status and History, click Refresh to view the progress of the upload. After the upload is complete, review the report that is generated for any additional information, errors or warnings.


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