This article applies to selling in: United Kingdom
FBA Customer Service
Your Fulfilment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfilment and customer service for their orders.
Our world-class customer service team saves you time by managing customer enquiries, refunds and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including clothing and jewellery. For more information, visit our Returns processing fee help page.
Note:
Multi-Channel Fulfilment orders are not eligible for Amazon customer service. Learn more about Customer service for Multi-Channel Fulfilment orders.
FBA’s online Returns Centre provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds and reimbursements.
Note: For FBA orders, the Buyer-Seller Messages service is for product enquiries only. Any customer service enquiries should be directed to Amazon customer service.
Sign in to use the tool and get personalised help (desktop browser required).
Related articles
- FBA manual processing fee
- FBA resources
- Unplanned services
- Scan & Label
- Amazon Partnered Carrier programme – overview and how to get started
- COVID-19: Two week FBA storage fee waiver
- FBA label service
- FBA prep service
- Add-on programme
- How to preview your fees
- 2021 referral and FBA fee changes summary (Europe)
- FBA New Selection programme changes
- 2021 FBA fulfilment fee changes
- FBA fulfilment fees
- FBA Subscribe & Save
- Inventory storage fees
- FBA long-term storage fees
- FBA removal and disposal fees
- How Amazon receives and stores your inventory
- Returns processing fee
- FBA Customer Service
- FBA Global Selling
- FBA Furbishing Service
- FBA Small and Light
- FBA inventory storage limits
- FBA inventory storage overage fees
- FBA New Selection programme
- COVID-19: Removal order delays and long-term storage fee waiver
- COVID-19: Changes to upcoming storage fees in Europe
- ASIN-level quantity limits: Frequently asked questions
- Brexit FBA inventory storage limits FAQ
- List heavy and bulky products for FBA
- 2021 FBA removal and disposal fee changes
- 2021 Amazon referral fee changes (Europe)
- 2021 Multi-Channel Fulfilment fee changes
- 2021 FBA prep fee and manual processing fee changes
- 2021 FBA lithium battery and dangerous goods fee changes
Need more help?
