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This article applies to selling in: United Kingdom

Multi-Channel Fulfilment: Fulfil orders for your sales channels

Multi-Channel Fulfilment (MCF) fulfils orders for any of your sales channels at the same delivery speeds as Fulfilment by Amazon (FBA). For more information, refer to our programme page.

Delivery speed

MCF delivers orders to buyers at 1-day (Priority), 2-day (Expedited) and Standard delivery speeds. These are the same speeds that FBA uses to fulfil orders for Amazon.com buyers. MCF also offers exports (cross-border deliveries to a buyer in another country), but only for books, music, videos and DVDs.

Create orders

You can create MCF orders through our quick order form or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation and WooCommerce.

Fees

MCF charges fulfilment fees for domestic orders and export orders. To preview your MCF fees, use our fee calculator.

Packaging

Most MCF orders are delivered in Amazon-branded packaging. We are working to provide non-Amazon packaging (‘blank box’) as an option for all MCF orders. Refer to the programme page for more details.

Reimbursements

You are eligible for reimbursement on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements by viewing the Amazon Fulfilled Inventory report or the Payments report.

Important:
  • If you use MCF as a way to remove items from a fulfilment centre, you are not eligible for lost or damaged reimbursements. Instead, create a removal order. For more information, refer to Remove inventory (overview).
  • If you use MCF as a way to fulfil Amazon orders, you are not eligible for lost or damaged reimbursements. Instead, use FBA. For more information, refer to Getting started with Fulfilment by Amazon (FBA).
  • MCF fulfilment fees cannot be reimbursed.
  • Proof of your buyer’s delivery address is mandatory (for example, a screenshot of your order or a picture of the delivery label on the package) to receive a reimbursement.
  • Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.

Lost orders

If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that are marked as delivered by the carrier are not eligible for reimbursement.

The reimbursement amount is calculated according to the FBA inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.

Damaged orders

If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item or items.

Returns

MCF supports returns to Amazon fulfilment centres. You can generate a return merchandise authorisation (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. See the MCF programme page for more details.

Settings

You can change the name and text on your packing slip in the Multi-Channel Fulfilment settings.

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