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This article applies to selling in: United Kingdom

Multi-Channel Fulfilment (fulfil orders for your sales channels)

Multi-Channel Fulfilment (MCF) fulfils orders for any of your sales channels at the same delivery speeds as FBA. For more information, visit our programme page.

Delivery speed

MCF delivers orders at 1-day (Expedited) and Standard delivery speeds. These are the same delivery speeds used by FBA to fulfil orders for Amazon Europe customers. Exporting orders to customers outside of Europe is currently not available.

Create Orders

Create MCF orders through our quick order form or API integrations with providers like Shopify, ChannelAdvisor, ShipStation, WooCommerce and more.

Fees

MCF charges fulfilment fees for orders within Europe.

Reimbursements

You are eligible for reimbursement on your MCF orders if we determine they have been lost or damaged. Check the status of your existing reimbursements by viewing Fulfilment or Payments reports.

Important:
  • If you use MCF as a way to remove items from a fulfilment centre, you are not eligible for lost or damaged reimbursements. Instead, create a removal order. For more information, refer to Remove inventory (overview).
  • If you use MCF as a way to fulfil Amazon orders, you are not eligible for lost or damaged reimbursements. Instead, use FBA. For more information, visit Getting started with Fulfilment by Amazon (FBA).
  • MCF fulfilment fees are not reimbursable. Proof of your buyer’s delivery address is mandatory (for example, a screenshot of your order or a picture of the delivery label on the package) to receive a reimbursement.

Lost

If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that are marked as delivered by the carrier are not eligible for reimbursement.

The reimbursement amount is calculated according to the FBA inventory reimbursement policy. Amazon reimburses you, not the customer. It is your responsibility to resolve the issue with the customer.

Damaged

If your order is damaged in transit to your customer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. In order to receive a reimbursement, you must provide photographic proof of the damaged item or items.

Returns

MCF supports returns to Amazon fulfilment centres. You can generate a return merchandise authorisation (RMA) and track the status of your return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Returns report. See the MCF programme page for more details.

Settings

Adjust the name and text on your packing slip under Multi-Channel Fulfilment settings.

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