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This article applies to selling in: United Kingdom

Multi-Channel Fulfillment: Fulfil orders for your sales channels

Multi-Channel Fulfillment (MCF) fulfils orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, visit Multi-channel fulfilment, our programme page.

Delivery speed

Delivery times are calculated from the time an order ships from our fulfilment centre to when it is delivered to the buyer:

  • 1 business day (Expedited)
  • 3 business days (Standard)

Exporting orders to buyers outside of the UK is currently not available.

For orders submitted against on hand inventory (inventory that is received and stored in a fulfilment centre), standard speed orders will ship within two business days and expedited speed orders will ship by the next business day.

Create orders

You can create MCF orders through our quick order form, bulk order upload or API integrations with providers such as ChannelAdvisor, ShipStation, and WooCommerce.

Fees

MCF charges fulfilment fees for domestic orders.

Reimbursements

You are eligible for reimbursement on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements by viewing the Amazon Fulfilled Inventory report or the Payments report.

Important:
  • If you use MCF as a way to remove items from a fulfilment centre, you are not eligible for lost or damaged reimbursements. Instead, create a removal order. For more information, refer to Remove inventory (overview).
  • If you use MCF as a way to fulfil Amazon orders, you are not eligible for lost or damaged reimbursements. Instead, use FBA. For more information, refer to Getting started with Fulfilment by Amazon (FBA).
  • MCF fulfilment fees cannot be reimbursed.
  • Proof of your buyer’s delivery address is mandatory (for example, a screenshot of your order or a picture of the delivery label on the package) to receive a reimbursement.
  • Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.

Lost orders

If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that are marked as delivered by the carrier are not eligible for reimbursement.

The reimbursement amount is calculated according to the FBA lost and damaged inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.

Damaged orders

If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item or items.

Returns

MCF supports returns to Amazon fulfilment centres. You can generate a return merchandise authorisation (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Returns report. See the MCF programme page for more details.

Settings

You can change the name and text on your packing slip in the Multi-Channel Fulfilment settings page.

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