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This article applies to selling in: United Kingdom

Adult products policies & guidelines

If you want to list adult products in any of the EU5 marketplaces (UK, DE, FR, ES, and IT), you need to follow the below guidelines.

Products subject to the policy: Any product which, because of its nature, image, title or description, appears to be designed for use in sexual or adult activity. Products in this category include but are not limited to:

Product Category Example Products
Safer Sex Condoms, lubricants, spermicides and enemas
Adult Toys and Games Anatomically-accurate sex dolls or mannequins, dildos, vibrators, sexual massagers, games of a sexual nature, penis pumps, male masturbators, butt plugs, anal beads and kegel balls
Bondage Gear and Accessories Nipple clamps, chastity devices, gags, muzzles, paddles, whips, ticklers, nipple jewellery, genital jewellery, cock rings, bondage clothing and jewellery such as collars, wrist chains
Fetish Wear Clothing or accessories that are intended to create sexual provocation, crotchless underwear, see-through clothing that exposes breasts or genitals, latex body-suits and similar attire
Sensual Delights Edible underwear, erotic message oils, erotic bath oils and pheromone candles
Sexual Furniture Swings, ramps and cushions
Sexual Enhancers Genital sensitisers, genital suction devices, penis pumps, sexual performance enhancing pills, nipple and anal stimulators
Novelty Adult novelty items in the shape of genitalia including toys, collectibles, soaps, key chains, party favours or food items

Note: Failure to comply with the guidelines below may result in the removal of your selling privileges.

All adult product listings must comply with the following requirements:

  1. General:
    • New Condition Only: All Sexual Wellness products must be in NEW condition only.
    • Expiry: Expiry dates must be clearly displayed on applicable products.
  2. Offensive content is prohibited:
    • Language:
      • No abusive, insulting, obscene or offensive language in any way.
      • No terms that are associated with minors, for example, young, child, school, teen, kids and baby.
    • Images (You can find examples of images in the Style Guide for Sexual Wellness)
      • No product on model – no person or parts of human body should be displayed in any of the product images (in case the product itself is a body or part of a human body, it is allowed to show it on pictures). This applies also to images on product packaging. Lingerie can be shown on humans except for the main image. Human nudity (for example, nipples) is not allowed. No genitalia, nipples, full breasts, gluteal cleft visible either bare or under sheer products, on hyper realistic human-like dolls.
      • No interaction with product, including with or by humans, with other products or with symbol images, on any of the images. This applies also to the images of product packaging.
      • No text, logo, graphic or watermark is allowed on the main image unless it is part of the product design and is printed on the actual product.
      • No multiple views of the same product on the main image. No detail or inset shots are allowed.
      • Background of the main image must be white.
      • Product must occupy minimum 65% of the frame on the main image (horizontal or vertical products must extend to 65% on the limiting dimension).
      • No blurry, pixelated or jagged images.
      • Products have to be shown in a neutral position in all of the product images. This also applies to images on product packaging – no sexually suggestive pose or expression of products, including product packaging.
      • Child Exploitation: Products that portray children under the age of 18 (or older, depending on local definitions) in a sexually suggestive manner.
    • Search terms:
      • No terms that are not related to the product or even product group. For example, Outdoor grill.
      • No terms that are associated with minors. For example, young, child, school, teen, kids and baby.
      • No abusive, insulting, obscene or offensive language in any way.
    • Product Videos:
      • The image guidelines also apply to product videos.
      • Graphics or other abstract illustrations, which are in line with these image guidelines, are allowed in order to explain the product and its usage.
      • All visual or verbal explanations must be product-related.
      • Actors are allowed to explain the product verbally using non-obscene and non-offensive language. Actors cannot act or perform use of the product.
  3. Categorisation:
    • Products must be listed in Health and Personal Care.
    • Attribute, feed_product_type has to be set to "SexualWellness" for adult products except for condoms and lubricants. For condoms and lubricants, the feed_product_type has to be set to "HealthMisc".
  4. Product Shipments:
    • You must follow any applicable laws or shipping restrictions for adult material.
    • Products must arrive safely with the customer.
    • Condoms must be dispatched in a carton box and cannot be dispatched in paper envelopes or similar loose packages.

Find the guidelines including image examples here.

We ask you to check these guidelines and update your products accordingly.

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