The first step towards ensuring a great experience for both buyer and seller is an honest appraisal of the new, used, refurbished or collectible items you list for sale on Amazon.co.uk Marketplace.
Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.
Items in any of the following conditions are unacceptable for listing on Amazon.co.uk
For more information about prohibited products, see Restricted Products.
Only full retail versions of software may be sold on Amazon.co.uk. See Software section below for the list of software products that are prohibited for sale on Amazon.co.uk.
Please note: Once you have chosen the condition of your listing, you cannot modify it later.
Click a link to view condition guidelines for the category selected.
In addition to the general condition guidelines, apply the following guidelines to new and used books:
Collectible books
Must be signed, a limited first edition, out of print, or have other desirable qualities that could reasonably be assumed to increase the book's value to a collector--you will have an opportunity to say why.
This could include:
Collectible books do not include the following:
The General Condition Guidelines do not apply to collectible books. Use the following condition types for Collectible Books:
New books
Brand-new, unused, unread and in perfect condition. The dust cover and original protective wrapping, if any, are intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as "New" condition. It is strictly prohibited to describe a book as ‘New’ if it is used or second hand.
Used books
What we will not accept for sale at Amazon.co.uk: mouldy, badly stained or unclean copies; copies which are unreadable or with missing pages or obscured text; promotional books, including advance reading copies. Uncorrected proof copies are prohibited.
Make sure you describe your books accurately. An accurate product description increases buyer satisfaction, helps sellers build a loyal customer base, and ensures positive feedback ratings. Should a book have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of a remainder mark should always be noted in comments. Advance reading copies and uncorrected proofs are not permitted.
It is strictly prohibited to list ‘New’ condition books in any of the ‘Used’ categories.
Collectible music
Must be signed, out of print or otherwise unique - you will have an opportunity to say why your copy is collectible.
New music
A brand-new, unused, unopened CD in perfect condition.
Used music
What we will not accept for sale at Amazon.co.uk: music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.co.uk Marketplace.
Make sure you describe your CDs and cassettes accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.
Collectible videos and DVDs
Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible.
New videos and DVDs
A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
Used videos and DVDs
What we will not accept for sale at Amazon.co.uk: video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon.co.uk marketplace, as are recordings in which any aspect of the film is missing or obscured.
Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.
New video games: A brand-new, unused, unopened video game in perfect condition in its original packaging and with all original packaging materials included.
Used video games
What we will not accept for sale at Amazon.co.uk: video games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied media in any form. Promotional media is prohibited for sale through Amazon.co.uk Marketplace, as are video games in which essential accompanying material is missing (this does not necessarily include instructions or case). Please refer to any missing items in the condition notes field for the item.
What we will not accept for sale at Amazon.co.uk: Automotive products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Products that require repair or service are unacceptable.
New Electronics & Photo items
A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.
Used Electronics & Photo items
Certified Refurbished electrical and photographic items must be refurbished and warranted by the manufacturer or re-manufacturer.
What we will not accept for sale at Amazon.co.uk: electrical and photographic items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable
From 1 January 2021, electrical items for sale in Great Britain (GB) require a UKCA mark.
All electrical and photographic equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come fixed with a UK standard three-pin plug. You must arrange for used and refurbished equipment to be tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/for lists of recalled products). Unclean items are not acceptable.
Note on Generic and/or Universal Accessories (e.g. Universal Remote Controls): Items that are compatible with multiple devices/models should not be listed separately by model compatibility. These are considered duplicates and may not be set up as separate products on the Amazon website even when customised to work with specific models ahead of delivery to customers.
New Home & Garden items
A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.
Used Home & Garden items
Certified Refurbished Home & Garden items must be refurbished and warranted by the manufacturer or re-manufacturer. We suggest that you list used and refurbished items at no more than 90 per cent of the Amazon.co.uk price.
What we will not accept for sale at Amazon.co.uk: Home & Garden items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). New electrical items without appropriate conformity markings (CE or UKCA marks- see above for more information). Consumable items where any part has been used. Products that require repair or service.
All Home & Garden equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a UK standard three-pin plug. You must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/ or http://www.ukrecallnotice.co.uk/ for lists of recalled products). Unclean items are not acceptable.
Sellers may list ink and toner cartridges in "New" and "Used" conditions; approval from Seller Support is required to list items in the "Used" condition. Amazon prohibits sellers from listing ink and toner cartridges in "Certified Refurbished" condition.
See also Selling Ink and Toner Cartridges.
New Large Appliances items
A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.
Used Large Appliances items
Certified Refurbished Large Appliances items must be refurbished and warranted by the manufacturer or re-manufacturer. We suggest that you list used and refurbished items at no more than 90 per cent of the Amazon.co.uk price, if applicable.
What we will not accept for sale at Amazon.co.uk: Any Large Appliances items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). New electrical items without appropriate conformity markings (CE or UKCA marks – see above for more information). Consumable items where any part has been used. Products that require repair or service.
All Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a UK standard three-pin plug. You must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/ or http://www.ukrecallnotice.co.uk/ for lists of recalled products). Unclean items are not acceptable.
New Office Products: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
Certified Refurbished Office Products
A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away. The item is backed by an additional 1-year limited warranty provided by the supplier in addition to buyer’s statutory rights. The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.
Used Office Products
What we will not accept for sale at Amazon.co.uk: Office products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.
New software
Brand-new, unused, unopened software, in perfect condition.
Used software
What we will not accept for sale on Amazon.co.uk: Software that has been copied or duplicated in any format is prohibited. In addition, fulfilment, promotional, beta (pre-release), unauthorised freeware/shareware and softlifted software versions are prohibited. The majority of software licence agreements permit the initial licensee of the software to make a one-time permanent transfer of the licence directly to an end user.
Sometimes the licence requires the transfer to include all of the software product (including all component parts, the media and printed materials, any upgrades, the licence itself and, if applicable, the Certificate of Authenticity). You should refer to your software's licence agreement to ensure that any software posted for sale is permitted to be transferred. Software that is not usable, is incomplete or in breach of the licence agreement is unacceptable, as is software not published by the original manufacturer, including recopied media in any form.
In addition, software from which essential accompanying material is missing (this does not necessarily include instructions or case) is not permitted. Please mention any missing items in the condition notes field for the item.
Collectible toys
Must be unique--you will have an opportunity to detail why your toy is collectible. We suggest that you list such toys at a price greater than the Amazon.co.uk price.
New toys
A brand-new, unused, unopened toy, in perfect condition.
Used toys
What we will not accept for sale at Amazon.co.uk: toys that have missing parts that are essential to the workings of the toy. All toys, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property). You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/ for lists of recalled products).
In addition, the sale of promotional media through Amazon.co.uk Marketplace is prohibited.
Products listed on Amazon.co.uk Marketplace in the below categories must be in the NEW ONLY condition.
Only New items are permitted to be sold in the Apparel category on Amazon.co.uk.
New: Just like it sounds. A brand-new, unused, item with its original tags and packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
Only New items are permitted to be sold in the these product categories on Amazon.co.uk.
New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Item should be within expiry date, if applicable.
Only New items are permitted to be sold in the Shoes and Handbag category on Amazon.co.uk.
New: Just like it sounds. A brand-new, unused, item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
Only New items are permitted to be sold in the Sports category on Amazon.co.uk.
New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labelled to prevent contamination, spoiling, melting, and damage.
Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.
Please note that different rules apply in NI from 1 January 2021 as a result of the Northern Ireland Protocol. In particular:
The UK Government has released guidance on selling products in GB and NI after Brexit. This guidance provides information for manufacturers, importers and distributors regarding compliance requirements from 1 January 2021, including on:
We encourage you to review the guidance linked below, alongside any other specific UK Government guidance that applies to your product. You should consult your legal counsel if you have questions about how the laws and regulations apply to your products from 1 January 2021.
The Brexit guidance can be found here:
GB:
NI:
In addition to the General Condition Guidelines, apply the following guidelines to Home & Garden:
In addition to the General Condition Guidelines, apply the following guidelines to Car & Motorbike:
Unacceptable: Car & Motorbike products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Products that require repair or service are unacceptable.
All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labeled to prevent contamination, spoiling, melting, and damage.
Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.