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This article applies to selling in: United Kingdom

Error 8541

What causes error 8541?

This error is commonly referred to as a "single matching error" and occurs when your Product ID (UPC, EAN, JAN, ISBN, etc.) corresponds to the Product ID of an existing ASIN; that is, some of the information you are submitting contradicts the product information (title, brand, colour, size, etc.) that is already present for that particular ASIN.

Error Message:

The provided SKU conflicts with the Amazon catalogue. The standard product ID value(s) provided for this SKU correspond to the ASIN; however, some information is in conflict with the Amazon catalogue. The conflicting attribute values(s) are: Brand (Merchant: [MERCHANT_VALUE]/Amazon: [AMAZON_VALUE]). If your product has this ASIN, modify these attributes to reflect the Amazon catalogue values. If your product has a different ASIN, check if the standard product ID value(s) are correct.

How to Solve and Prevent Error 8541:

  • Check to make sure that the Product ID you had provided is correct. If it is incorrect, enter the correct product ID in your file and resubmit.
  • If you have provided the correct product ID, follow these steps:
    • Update the attributes in your file to match those in the catalogue (these attributes are provided in the error report) and resubmit your file; OR
    • Replace your entry under the Product ID and Product ID Type column with the ASIN provided in the error report and resubmit your file.

If the information in the Amazon catalogue for this product appears to be incorrect, contact Seller Support.

Note: A common cause of this error is the result of manufacturers reusing UPCs or EANs; for example, in apparel, barcodes are sometimes reused after three years. Please ensure that you are matching your product to the correct ASIN.
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