Inbound Performance report

The Inbound Performance report gives you detailed, Shipment-level information about issues we encountered with your FBA deliveries at the fulfilment centre.

Follow the steps below to see your report.

1. On the Seller Central home page, go to the Reports tab and select Fulfilment from the drop-down
2. On the Amazon Fulfilment Reports page, on the left under Inventory, click Show more > Inbound Performance

When there are problems receiving your products at the fulfilment centre, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.

You can use this information to see which items in your deliveries have had problems. We may also provide coaching instructions to help you avoid issues in the future.

Below is an overview of information that may be reported in connection with receiving problems at Amazon fulfilment centres.

Online Header	Download header	Description
Date	issue-reported-date	The date on which the delivery problem was resolved.
Delivery creation date	delivery-creation-date	The date you created the delivery
FBA Delivery ID	fba-delivery-id	Delivery ID in which the problem was identified.
FBA Box ID	fba-carton-id	Box ID in which the problem was identified
FC	fulfilment-centre-id	The fulfilment centre where the problem is identified
Problem level	problem-level	The level of problem. One of the following: Units Delivery
Problem type	problem-type	The type of problem identified, for example: Barcode cannot be scanned Item label missing
ProblemQuantity	problem-quantity	Number of units to which the problem applies
Expected Quantity	expected-quantity	The number of units we expected to receive at the fulfilment centre.
Received Quantity	received-quantity	The number of units we received at the fulfilment centre.
Performance Measurement Unit	performance-measurement-unit	The unit of measurement for the particular problem type. For example, whether the problem occurred at the unit, box or delivery level
Merchant SKU	sku	Stock Keeping Units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs are assigned by you as the seller.
FNSKU	fnsku	The unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.
ASIN	asin	Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.
Title	product-name	The title of your product.
Alert Status	Alert-status	Indicates whether the problem has been acknowledged.
Coaching Level	coaching-level	The coaching level for a particular problem group. One of the following: Standard Elevated Critical
Fee Type	fee-type	One of the following: Unplanned Service fee Unplanned Service fee (Preview) Exempt Refund
Fee Total	fee-total	The total Unplanned Service fees charged

To learn more about the defects covered as part of Inbound Performance Feedback, visit this help page.