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This article applies to selling in: United Kingdom

Remove inventory from a fulfilment centre

To have your inventory removed from an Amazon fulfilment centre, submit a removal order.

Note: Reserved inventory cannot be removed.

The following removal methods are available:

  • Liquidation: Offer your excess inventory to liquidators to recover value.
  • Return: Provide a return-to address to have the inventory sent back to you.
  • Disposal: Have Amazon dispose of the inventory for you.

You may also be able to donate your inventory. For more information, go to FBA Donations programme.

To remove inventory from fulfilment centres, do one of the following:

  • Create a removal order (go to the Create a removal order section below).
  • Use the Recommended Removal report (go to the Create a removal order section below).
  • Set up automatic removals. For more information, go to Remove inventory (overview).
  • Remove inventory in bulk by uploading an inventory file.
    Important: For cross-border removal orders, you must upload the removal order file with a destination address outside your home store. For more information, go to Create removal order using a removal order file.

Important: Amazon holds unsellable and recalled inventory for 30 days. After that time, the inventory will be disposed of automatically if a removal order is not submitted. You’ll be notified by email before any disposals that Amazon initiates, and you’ll be charged a disposal fee. For more information, go to FBA inventory required removals.

Removal fees are charged per item removed. For more information, go to FBA removal and disposal fees.

Create a removal order

Begin creating a removal order from Manage Inventory, Remove unfulfillable inventory or Fix stranded inventory, or from the Recommended Removal report. The Recommended Removal report only includes inventory that would be subject to upcoming long-term storage fees.

  1. Do one of the following:
    Tip: If the recommended removal list is more than one page, create a separate removal order for each page.
  2. On the Create removal order page, under Method of removal, do one of the following:
    • Select Liquidations to liquidate and recover value from your inventory. For more information, go to FBA Liquidations.
    • Select Return-to address to have your inventory returned to your designated recipient – for example, your own warehouse, the manufacturer or a recycling centre. Enter the address where you want the inventory shipped.
    • Select Dispose to have your inventory disposed of at the fulfilment centre.
  3. For Set order ID, do one of the following:
    • Enter a custom order ID.
    • Leave the field blank and an order ID will be created.
    Tip: Save your removal order ID for tracking purposes.
  4. Under Product details, you will see the details of the selected items. To add inventory to the list, enter a title, MSKU, ASIN or FNSKU in the Search and add items text box at the bottom of the page and click Search. Select the products that you want to remove and click Add selected.
  5. Under Fulfillable quantity for removal, enter the number of fulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.
  6. Under Unfulfillable quantity for removal, enter the number of unfulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.
  7. To remove an item from the list, select Delete.
  8. Click Review.
  9. Review the order ID, method of removal, ship-to address and the details of the selected items for removal.
  10. Click Confirm to complete the removal order. If you decide not to complete the removal order, click Cancel order.
What happens next?

Cancel a removal order

You can cancel a removal order if its status is Planning, Pending or Processing.

  1. On Manage Orders, click Advanced search.
  2. In the Search drop-down list, select Order ID, and then enter your removal order ID. Click Search.
  3. Under Status, confirm that the status is Planning, Pending or Processing.
  4. Under Action, click Cancel this order.
Important: Your removal order may already be in process before the cancellation request has been received. Check back later to confirm that your removal order has been successfully cancelled.

Ensure successful delivery

If your removed inventory will be shipped to a third party, make sure that it recognises your business name, knows to expect your shipment and is ready to receive all pallets or boxes at one time.

Make sure that the phone number you provide in the removal order is accurate. Our carriers will call that number to schedule a delivery time.

If your designated recipient is the manufacturer, Amazon will not reimburse you for any items that the manufacturer does not buy back.

Important: By submitting a removal order, you agree to receive each and every unit in that order, all at once, upon delivery to your designated ship-to address. If your designated recipient doesn’t receive the units all at once, we may instruct the carrier to dispose of them. If that occurs, you would pay for the disposal costs and would not be entitled to a reimbursement from Amazon. If delivery failures persist, you could lose the ability to submit removal orders for any of your inventory in fulfilment centres. That inventory would continue to accrue storage fees and could be subject to long-term storage fees.

Damaged or incorrect items

When your removed units arrive, accept delivery and document any damage. We will reimburse you for damaged units in accordance with the FBA lost and damaged inventory reimbursement policy. Refused units are subject to the receiving agreement described in the previous section.

To claim a reimbursement for a unit, you must provide evidence of the damage to that unit. “Example” images – that is, images of other units – are not acceptable, nor are wide-angle group images.

Likewise, if your shipment contains items that do not belong to you, accept delivery and document the items you received before contacting us.

Providing full, clear pictures of damaged or incorrect items will help our investigation team resolve the issue more quickly.

To learn more about FBA removal orders, watch this Seller University video.

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