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This article applies to selling in: United Kingdom

Unavailable balance

It is a normal part of selling on Amazon to see an Unavailable Balance in your Payments report. The unavailable balance is the amount of money that is reserved to ensure that you have enough funds to fulfil any claims or chargebacks.

If you have an unavailable balance, it appears in the Closing balance section of the Statement view tab in your Payments report. Click View details next to the Unavailable balance to see why funds are unavailable and whether you can take action to make them available faster.

Common reasons for unavailable balance

  • Awaiting order delivery

    We might reserve money from an order until we know that the buyer received the order in the promised condition. This ensures that you have enough funds to fulfil any claims or chargebacks.

  • A-to-z Guarantee claims

    When an A-to-z Guarantee claim is filed, the claim amount is reserved until the claim is resolved. Some claims can take up to 14 days or longer to resolve, but the reserve will be released once the claims have been processed.

  • Chargebacks

    Money might be reserved if your account has any chargebacks from transactions in the last 30 days. The reserve will be released once the chargebacks have been processed.

  • Seller performance

    Money might be reserved if performance metrics fall below our benchmarks. Lower metrics frequently indicate a higher likelihood of claims, chargebacks and returns.

  • Account review

    We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.

How can I get my money faster?

In the following cases, you might be able to take action to release funds faster:

Unavailable balance

Unavailable balance is the amount of funds that Amazon Payments reserves in your selling on Amazon payment account. This balance is held to secure the performance of your obligations in case you have a high rate of chargebacks, refunds or other performance problems. It will only be displayed if your account has a reserve amount. A reserve amount might exist in case one or more of the following is true:

  • Amazon Payments is processing an unusual number of chargebacks filed against you within the past 30 days.
  • Amazon Payments reasonably concludes that your selling on Amazon payment account actions or performance might result in buyer disputes, chargebacks or other claims against you.
  • Amazon Payments is conducting a review of your selling on Amazon payment account because we observed an unexpected change in your sales or account activity.

Once Amazon Payments concludes that it is no longer necessary to hold funds, the remainder of the Reserve Amount is made available for transfer. The Available balance equals the difference between your total balance and the Reserve Amount.

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