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This article applies to selling in: United Kingdom

Orders search options

By default, the orders list on the Manage Orders page displays all orders placed in the past seven days, including cancelled orders. Cancelled and Pending orders are greyed out (not actionable). To change the default search, see Search orders.

From your seller account, click on Orders, and then click on Manage Orders. On the upper-right side of the Manage Orders page, you will see the following automatic searches:

Premium not dispatched

Orders with Premium Delivery that have not been confirmed as dispatched. This search appears regardless of whether you offer Premium Delivery. If you decide to offer it later, and meet the requirements, you will see your Premium Delivery orders here to help you ensure they are processed quickly. For more information, refer to Premium Delivery options.

Total not dispatched

All orders that have not been confirmed as dispatched, regardless of whether the order is seller-fulfilled or Amazon-fulfilled (FBA). A seller-fulfilled order remains in Not dispatched status until the seller confirms the order as dispatched. You must confirm dispatch within 30 days of the order date or Amazon will cancel the order and you will not get paid, even if you dispatched the order. Sellers are not required to confirm FBA orders since Amazon automatically confirms orders it dispatches through FBA.

Seller-fulfilled pending

Seller-fulfilled orders that might have an issue with the buyer’s payment method. Do not dispatch an order while in Pending status. For more information, refer to Pending orders.

For each of these searches, if the number is greater than zero, click on the link to see all the orders that meet the search criteria.

On the upper-left side of the Manage Orders page are a set of search filters. Visit Search orders to learn how to use both Search and Advanced Search.

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