To confirm shipment, go to Manage Orders and click Confirm shipment adjacent to your order. On Order details page, go to Confirm dispatch section. During this process for every seller-fulfilled order, you must provide:
The tracking ID or unique parcel ID is located above the 2D barcode on the label if you use the Royal Mail 24, Royal Mail 48, Royal Mail first, or Royal Mail second class delivery methods. For more information on Royal Mail delivery services and VTR, go the specific sections in this FAQ.
If your carrier is not available in the drop-down options:
Enter the above information as soon as you hand over your package to the carrier, as it takes up to 72 hrs for the valid tracking rate (VTR) report and metric to reflect the tracking information changes. If you provide tracking or parcel IDs post-delivery, the shipment will be counted as a VTR defect.
For more information, go to Tracking FAQ.
If the delivery method receives at least one scan it will be considered valid for the purposes of measuring valid tracking rate.
Speak to your carrier: Try and find a resolution with them. You must also review your labels to ensure that you are using the right delivery method and that labels are being printed correctly.
Check your tracking or parcel ID: Always make sure that you or your integrator provides the correct name of your carrier, the delivery service used and the tracking or parcel ID. You may receive a valid tracking rate warning as a result of low scan rate. However, we will validate unscanned tracking or parcel IDs with the integrated carrier before suspending your offers in the affected category. Your offers will not be suspended if you have provided valid IDs, including for all parcels that have not been scanned by the carrier. This includes delivery confirmation only delivery methods such as Royal Mail 24, Royal Mail 48, Royal Mail first class, or Royal Mail second class. Postage stamps and other untracked services are exempted when measuring your valid tracking rate. For more information about the list of exempted shipments for VTR calculation, go to Valid Tracking Rate (VTR).
Buy Shipping: Consider using Buy Shipping, which allows you to buy shipping labels through the Seller Central interface. With Buy Shipping, the carrier, delivery method and tracking ID are automatically provided by the carrier to us, and all tracking IDs received by us through Buy Shipping are considered valid. In the UK, DPD, Hermes, Amazon Shipping and Royal Mail delivery methods are available through Buy Shipping. You can access Amazon-negotiated rates or, for Royal Mail, you can link your accounts to benefit from your own rates. For more details on how to use Buy Shipping, go to Use Buy Shipping services.
No, you will not be able to confirm shipments without adding an acceptable carrier name. For more details on acceptable carrier names and how to provide a carrier name during the confirm shipment process, go to Tracking FAQ.
Delay in confirming shipments can affect your late dispatch rate (LDR) which may lead to account suspension. For more information, go to Late dispatch rate. Also, we will automatically cancel shipments when seven days have passed since the expected dispatch availability date if you have not yet confirmed the shipment. For more information, go to Order cancellations.
If you’re a UK based seller delivering to customers in the EU, you’re exempt from providing tracking information unless you use a tracked delivery method. When you select your carrier and delivery method, you’ll be prompted to provide the tracking ID if the delivery method is tracked. For more information about the list of exempted shipments for VTR calculation, go to Valid Tracking Rate (VTR).
If your preferred carrier name doesn’t appear in drop-down under Confirm dispatch section, select Carrier name as "Other" and enter the name of your non-integrated carrier and delivery service. The Delivery Service will automatically populate as "Other". You can enter a valid delivery service. Provide the tracking information if available so that the customers can track their shipments through the carrier website. Shipments sent through non-integrated carriers will not be considered while calculating valid tracking rate performance. For more details on acceptable carrier names and how to provide a carrier name during confirm shipment process, go to Tracking FAQ. If you deliver shipments through your own logistics, select "Self Delivery" as Carrier and Delivery Service when you confirm shipment.
If you use an integrated carrier, ensure that you enter the tracking ID correctly and confirm the shipment according to the guidelines. For additional details, go to Tracking FAQ.
If you are unable to confirm shipment despite entering a correct tracking ID, ensure that you have selected the correct delivery service against your carrier. If the issue persists, select "Other" as Delivery Service and leave the text field blank to confirm the shipment. If you are confirming the shipment through bulk feed, APIs, or integrators, leave the delivery method blank. In both the cases, contact Selling Partner Support for further assistance.
You can choose the carrier from the drop-down under Confirm dispatch section on Order details page among other non-integrated carriers. You can navigate to the Confirm dispatch section by going to Orders > Manage Orders > Confirm shipment adjacent to your order.
Go to Valid Tracking Rate (VTR) for a complete list of integrated carriers.
You can edit order tracking information before the delivery date by following these steps:
Verify tracking number:
Verify carrier name:
The carrier name you enter is associated with the tracking number you enter. For example, if you use Royal Mail to ship a package, but enter "DPD" as the carrier name, the tracking will be marked as invalid.
Confirm and update shipment:
If you use a tracked delivery method, we recommend that you contact your carrier and provide us with the tracking IDs.
If you use an untracked delivery method, you’re not required to provide us with a tracking ID for domestic and cross-border deliveries. However, it is ideal to provide a tracking ID for good customer experience.
Tracking numbers are considered valid if one of the following applies:
To view your VTR and download VTR report:
Allow 72 hours for the report and metric to reflect any updates.
In situations where all you seller-fulfilled shipments in the 30-day time window analyzed are considered exempted shipments, the VTR will display a "N/A" (Not applicable) message. The following shipments are considered as exempted shipments:
No, your account will not be suspended but offers for seller-fulfilled listings in the target category may be suspended if you do not have 95% VTR where required as per policy. You can continue to sell FBA products. If any of your listings gets suspended, you can submit a plan of action and apply for reinstatement. If your appeal is approved, your seller-fulfilled listings in the affected category will be restored.
A package that does not include verified tracking information will have value as "No" in the "Has Valid Tracking Number" column of your VTR report. If you have uploaded a tracking number but it is marked as unconfirmed, this might be because of the following:
Ensure that you have entered the carrier and tracking ID for your package correctly. You can change, re-enter and update the tracking information under Manage Orders until the order is delivered. Your metrics will reflect this change within 72 hours.
If you have a package marked as "No" in the "Has Valid Tracking Number" column and you have verified that the tracking ID for the Amazon-supported carrier is correct, try submitting the tracking ID again. If this does not solve your issue, contact Selling Partner Support for additional investigation.
When our system cannot process the tracking information you entered for a package, "InvalidId" will display in column F for that package. For example, if your order ID was 001-12345-67890 and we were not able to process the tracking information you entered for that package, column F will display 001-12345-67890-InvalidId.
This can happen if:
If cancelled shipments are showing up in your report, it is because you confirmed shipment before you delivered the package to the carrier. A shipment is not considered cancelled when you have confirmed shipment because the buyer's credit card is charged. To cancel this kind of shipment, you have to provide refund to the buyer. To prevent this, we recommend that you confirm shipment only after the carrier has received the package.
We require tracking or parcel IDs for all Royal Mail delivery services that include tracking or delivery confirmation. The shipping services where a tracking or parcel ID should be provided are outlined in the table below.
If you're not eligible for Royal Mail 24 or Royal Mail 48 and deliver only letter-sized products (100 g, 24 x 16.5 x 0.5 cm), select "Stamps/Franking" from the drop-down under Confirm dispatch section which is exempted from VTR calculations. For more information about the list of exempted shipments for VTR calculation, go to Valid Tracking Rate (VTR). Go to Royal Mail's website for details on permitted items for business mail letter ship methods.
|Delivery service||Tracking or parcel ID required||Suitable products|
|Royal Mail first class||Yes||Parcels and large letters|
|Royal Mail first class signed for||Yes||Parcels and large letters|
|Royal Mail first class Stamps/Franking||No||Letters (max: 100 g, 24 x 16.5 x 0.5 cm)|
|Royal Mail 24||Yes||Parcels and large letters|
|Royal Mail second class||Yes||Parcels and large letters|
|Royal Mail second class signed for||Yes||Parcels and large letters|
|Royal Mail second class Stamps/Franking||No||Letters (max: 100 g, 24 x 16.5 x 0.5 cm)|
|Royal Mail 48||Yes||Parcels and large letters|
|Royal Mail special delivery Guaranteed||Yes||Parcels and large letters|
|Royal Mail Tracked 24||Yes||Parcels and large letters|
|Royal Mail Tracked 24 (LBT)[ED10]||Yes||Large letters|
|Royal Mail Tracked 48||Yes||Parcels and large letters|
|Royal Mail Tracked 48 (LBT)||Yes||Large letters|
|Stamps/Franking||No||Letters (max: 100 g, 24 x 16.5 x 0.5 cm)|
If your delivery service is listed as "Tracking or parcel ID required" in the table, but you don't have a 2D barcode, contact your Royal Mail account manager or Royal Mail to update your services to a barcoded product (allow up to 10 days).
Yes. Royal Mail 24 or Royal Mail 48 include delivery confirmation which we will receive once the shipment is scanned on delivery. This provides visibility to sellers, customers and us. You will not be able to confirm shipment using a Royal Mail 24, Royal Mail 48, Royal Mail first class or Royal Mail second class delivery method unless you’ve provided the parcel ID.
Yes. Royal Mail first class and second class parcel and large letter services include delivery confirmation, which we will receive once the shipment is scanned on delivery. If you use one of these products without a barcode, contact your Royal Mail account manager, or Royal Mail directly, to update your services to a barcoded product.
Standard letter-sized products for Royal Mail first class and second class (max: 100 g, 24 x 16.5 x 0.5 cm) do not include scans and are exempted from VTR policy. For more information about the list of exempted shipments for VTR calculation, go to Valid Tracking Rate (VTR). When using these delivery services, select Royal Mail first class or second class Stamps/Franking from the drop-down. Go to Royal Mail’s website for details on permitted items for business mail letter ship methods.
If you use Royal Mail 24 or Royal Mail 48 to deliver your packages, you must provide the unique parcel ID, located above the 2D barcode on the label. This allows us to provide customers with a delivery scan. You will not be able to confirm a shipment using a Royal Mail 24or Royal Mail 48 delivery method unless you have provided the parcel ID.
Email the DX team at Service.Desk@DXDelivery.com to allow tracking scan events to flow to our systems. The DX team will then ensure scan events are passed to us for your shipments. Mention your DX account number available in DX invoice.
As you shipped your parcel via Whistl, you must select "Whistl" as the carrier name from the drop-down, regardless of which third party carrier does the final mile delivery to the customer. You must still select "Whistl" even if you have been given a third party carrier tracking ID for your shipment such as a Yodel tracking number.
Some of the carrier and delivery method combinations that provide a full track service for CN-out shipments are as follows:
|Carrier name||Delivery method name|
|4PX-PostLink priority Registered Mail-Li|
|4PX-PostLink Standard Registered Mail-Li|
|4PX-PostLink Standard2 Registered Mail-Li|
|4PX-PostLink Economy Registered Mail-Li|
|4PX-PostLink Economy SRM Registered Mail-Li|
|4PX-PostLink priority Registered Mail-NOLi|
|4PX-PostLink Standard Registered Mail-NOLi|
|4PX-PostLink Economy Registered Mail-NOLi|
|4PX-PostLink Economy2 Registered Mail-Li|
|China Post||China Post EMS|
|China Post ePacket|
|China Post Registered Airmail|
|China Post e-Courier Packet|
|China Post e-Courier Priority|
|Chukou1||CK1 Super Line (built-in battery)|
|CK1 Super Line (general cargo)|
|CK1 Standard Line (built-in battery)|
|CK1 Standard Line (general cargo)|
|CK1 Economy Line (built-in battery)|
|CK1 Economy Line (general cargo)|
|CK1 Special Line with Sea Freight Service|
|CK1 Clothing Line|
|CK1 Large Item Line|
|DHL eCommerce||PLG-Parcel International Direct Goods|
|PLT-Parcel International Direct-Standard|
|PPS-Packet Plus International|
|SF Express||E-Commerce Registered Parcel-Standard|
|E-Commerce Registered Parcel-Economy|
|E-Commerce Registered Parcel-Special Line|
|E-Commerce Express Standard|
|E-Commerce Express Priority|
|E-Commerce Express CD|
|E-Commerce Registered Parcel-LA|
|E-Commerce Registered Parcel-LU Post|
|SFC||SFC Global Line-no battery|
|SFC Global Line-with battery|
|WANB EXPRESS||WANB EXPRESS|
|WANB Smart Track|
|WANB Post – Smart|
|Yanwen||Yanwen Direct Line Express General|
|Yanwen Direct Line Express Special|
|Yanwen Air Track Packet General|
|Yanwen Air Track Packet Special|
|Yanwen Air Register Mail General|
|Yanwen Air Register Mail Special|
|Yun Express||YunExpress Global Direct line (standard )-Tracked|
|YunExpress Global Direct line with Battery-Tracked|
|YunExpress Global Direct line non Battery-Tracked|
|YunExpress JP Direct Line|
|YunExpress DE SRM Direct Line|
|YunExpress ME Direct Line|
|YunExpress ME Direct Line-DDP|
|UPS Worldwide Saver|
|UPS Worldwide Expedited|
|JP International Express|
|US International Express|
|YDH||YDH Express Service|
|YDH Standard Service|
|YDH Economy Service|
|Sunyou||Sunyou Packet Registered|
|Sunyou Packet Registered (General)|
|Sunyou Packet Plus Registered|
|Sunyou Express Registered|
|Sunyou Express Registered(General)|
|CNE||AM-CNE Priority Express|
|AM-CNE Standard Express|
|AM-CNE Economy Express|
|AM-CNE Promotion Express|
|AM-CNE Global Tracked Packet|