The Alternative Dispute Resolution establishes independent bodies to resolve consumer disputes that a seller's complaints policy does not address. Requirements for submitting disputes to Alternative Dispute Resolution bodies and adhering to their decisions depend on your European Union countries' implementation of the Alternative Dispute Resolution legislation. Similarly, depending on each EU country, an ADR body's decisions could be binding on you. Most of the time, you may also be responsible for the costs that an ADR body incurs while handling your dispute.
Online Dispute Resolution applies to all online sellers in the EU and establishes the Online Dispute Resolution Platform – an online portal designed to help consumers work with a seller and an Alternative Dispute Resolution body.
You may be required to adhere to or provide information on Alternative Dispute Resolution and Online Dispute Resolution to customers. Consult a legal adviser for information about your legal obligations.