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This article applies to selling in: United Kingdom

Tracking Number FAQ

What are the benefits of adding tracking numbers?

Providing valid tracking numbers with all your shipments has a number of benefits:

  • Reduced buyer contacts: Approximately 40% of buyer contacts relate to shipment status. The Where's My Stuff contact rate is 35 times greater for untracked shipments than it is for tracked shipments. Providing tracking numbers can help reduce the amount of time you spend answering shipping-related questions.
  • Decreased order defects: The order defect rate for untracked shipments is 1.7 times greater than the rate for tracked shipments.
  • Protection against A-to-z Guarantee claims: Without tracking, a seller automatically loses any "Order not received" A-to-z Guarantee claim. Tracking helps you represent yourself against these claims and prevent against unnecessary losses. Additionally, because tracking gives buyers the ability to track the exact location of the shipped package, sellers usually receive fewer claims.
  • Improved seller feedback ratings: Buyers who can track the progress of their packages tend to leave higher seller feedback ratings. Buyers tell us that getting their products on time and having the ability to track their packages are two of the most important reasons to leave positive feedback.
  • Reduced lost delivery costs: Tracking can significantly reduce the costs associated with a lost shipment. If a package is lost in transit, sellers can use tracking to find out where it was lost and determine the responsibility.

Which carriers provide tracking information to Amazon?

We currently support tracking information as verified by the following integrated carriers:

Royal Mail, Yodel, DHL, USPS, UPS, EMS, EUB, Hermes, DPD; China Post, Yun Express, La Poste, 4PX, Chronopost, Yanwen, TNT, FedEx, Energo, BRT; SDA, GLS, Parcelforce, SF Express, SEUR, Correos, MRW, TIPSA, evialia, homelogistics.

Note: Sellers are encouraged to use the above-mentioned carriers for shipping parcels as these carriers provide real-time parcel status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings in addition to the other benefits mentioned above.

What is the carrier name to be entered when updating the tracking ID?

If you are using Seller Central, locate the order in Manage Orders and click Confirm shipment. On the Shipping Details page, select the carrier name from the drop-down menu. If the carrier name of your choice is unavailable, select Other and enter the carrier name as defined on the carrier website.

If you are uploading the tracking details, make sure that the carrier name matches what is provided in the drop-down menu as described above.

I want to check that the tracking information that I entered matches my carrier's format for tracking IDs. What are the tracking ID formats used by Amazon-supported carriers?

Integrated carrier Tracking ID format
Royal Mail

Length: 13 to 21 characters

13 Characters: The first and last two digits are alpha characters, with the last two being GB (Example: XX123456789GB)

16 Characters: Example: 021115C902CF0C99

21 Characters: Example: 0B014648800003598B011

Yodel

Length: 8 to 20 characters

Examples: JD0002123456789012, 8YDR098765432, 0980982.1

DHL/DHL Global Mail

Length: 10 to 20 characters

Parcel shipments: The shipment number can be 12-digit numerical, 16-digit alphanumeric or 20-digit alphanumeric code

Express deliveries:

  • National express deliveries have a 20-digit shipment number, known as a licence plate
  • International express deliveries have a 10-digit shipment number, also known as an air waybill (AWB)
  • The Express Valuepack has a 13-digit shipment number that starts with a W and ends with DE (Example: W 123 456 7890 DE)

DHL Global Mail/DHL eCommerce: 20-digit alphanumeric code (Example: GM605116611000050048)

USPS

Length: 10 to 20 characters

Example tracking IDs given below, spaces between characters are optional:

  • USPS Tracking® 9400 1000 0000 0000 0000 00
  • Priority Mail® 9205 5000 0000 0000 0000 00
  • Certified Mail® 9407 3000 0000 0000 0000 00
  • Collect on Delivery 9303 3000 0000 0000 0000 00
  • Global Express Guaranteed® 82 000 000 00
  • Priority Mail Express International™ EC 000 000 000 US
  • Priority Mail Express™ 9270 1000 0000 0000 0000 00 EA 000 000 000 US
  • Priority Mail International® CP 000 000 000 US
  • Registered Mail™ 9208 8000 0000 0000 0000 00
  • Signature Confirmation™ 9202 1000 0000 0000 0000 00

UPS

Length: 18 characters

Example: 1ZYC677458700Y1234

EMS/EUB

Length: 13 characters

Example: LX123456789CN

Hermes

Length: 14 to 20 characters

Example: 25367564567834

DPD

Length: 10 to 18 characters

Example: 09446130491258

China Post

Length: 11 to 13 characters

Example: LX035232019CN

Yun Express

Length: 18 characters

Example: YT3674563847658935

La Poste

Length: 13 characters

Example: 3X95674563782

Colissimo

Length: 13 characters

Example: 6A45637899732

4PX

Length: 11 to 20 characters

Example: 125374659807

Chronopost

Length: 13 characters

Example: XU594494990FR

Yanwen

Length:11 to 13 digits

Example: AA368436743DE

TNT

Length: 10 characters

Example: MY67845673

FedEx

Length: 12 characters

Example: 108974567382

Energo

Length: 16 characters

Example: QWA1007845637586

BRT

Length:12 characters

Example: 078026745634

SDA

Length:13 characters

Example: 289045F005347

GLS

Length: 8 to 12 characters

Example: 297635647832

Parcelforce

Length: 9 to 14 characters

Example: 1256478673

SF Express

Length: 12 to 15 characters

Example: 12456784568

SEUR

Length: 12 to 22 characters

Example: 167385678456

MRW

Length: 12 characters

Example: 563456238978

TIPSA

Length: 22 to 30 characters

Example: 12323456345673890876456

Envialia

Length: 16 digits

Example: 0045637845673245

homelogistics

Length: 11 digits

Example: AA645637895

How do I edit a tracking number?

You can edit order tracking information up until the order is delivered. To edit the details:

  1. In Seller Central, select Orders, then click Manage Orders.
  2. Click Advanced Search, enter the Order ID, then click Search.
  3. Once you find the correct order, click Edit shipment and provide the revised tracking number.

Allow 72 hours for the report and metrics to reflect the changes.

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