For all prepaid return label sellers, Amazon automatically authorises UK returns that fall within Amazon’s returns policy.
We provide customers with prepaid return shipping labels on your behalf through Buy Shipping Services. We only send you return requests that are outside of Amazon’s policy or exempt from this requirement for manual review. The requirement to issue a refund within two business days of receipt of a return remains unchanged.
Review the relevant sections to familiarize yourself with the specific details of prepaid returns.
|Item||Policy or requirements|
|Self-Enroll in prepaid return label||Click on Orders > select Manage Returns > selectReturns Settings >select Get access to faster returns by taking advantage of the Prepaid Returns Label program. To Learn more click on Enroll.|
|Maintain account requirements||To provide prepaid return shipping, you must ensure that your account is properly enabled.
|The return process||You receive an email notification each time a customer requests a return and receives a prepaid return shipping label. Furthermore, the Manage Returns workflow in Seller Central will display all returns. For details, see Manage returns.|
|Multiple return addresses||You can configure multiple return addresses for each of the marketplaces you offer listings. You can either configure a rule or specify SKUs for which you want different return addresses. For details, see Multiple return addresses.|
|Returnless refunds||You can offer returnless refunds. If a buyer requests a return that is eligible for a returnless refund, they will receive a full refund as soon as they submit their return request. Even though you will not need to do anything to complete the request, you can still find these return requests in Manage Returns. You will no longer have to process refunds for these returns manually. For details, see Returnless refunds.|
Either Royal Mail or Hermes provides return shipping for seller fulfilled orders through Buy Shipping Services. For details, see Return shipping and Shipping costs for seller fulfilled returns.
Important: We will charge your account for the return label cost only when the buyer returns the package to the carrier.
|Refunds and cost of shipping||For handling refunds and cost of shipping, see Refunding shipping cost.|
|Reports for prepaid returns||All prepaid returns are recorded in your Settlement and Payments report and the Returns report.
|Ineligible items||Prepaid return shipping labels are not always provided for auto-authorized returns. For details, see Ineligible items for prepaid returns.|
|Customer returns exemptions||Several categories and subcategories are automatically exempt from prepaid returns. You do not need to request exemptions for these categories.
The following programs and categories are automatically exempt from prepaid returns:
You can request exemptions for SKUs that fall under the following categories:
Exemptions due to different address or, having better return shipping rates from a different carrier are not supported.
For details, see Request exemption from automatic return approvals.
The seller will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.
You can consider the following options:
All prepaid return label MFN sellers who would like to un-enroll from the program need to contact Seller Support. Once unenrolled, the change will reflect in the seller account in 14 days.