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This article applies to selling in: United Kingdom

Error 300404

We could not access the media at URL!{imageUrl}. A 404 HTTP status code was received. The media could not be found at the address provided. Ensure that the URL is correct and the media is publicly accessible.

This error occurs when:

  • The requested resource could not be found but may be available in the future.

Our systems try several times to retrieve the media from the specified URL but, in some cases, all attempts fail. To fix this error, try this:

  • Ensure that the media server is following HTTP protocol and returning the correct response code.
  • Ensure that there are no typographical errors in the media URL.
  • Ensure that the requested file has not been renamed.
  • Ensure that the requested file has not been moved to another location and/or deleted.
  • Ensure that the requested file is not temporarily unavailable due to maintenance, upgrades or other unknown causes.
  • Ensure that the requested file exists.

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