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This article applies to selling in: United Kingdom

Error 300500

We could not access the media at URL!{imageUrl}. A 500 HTTP status code was received. Check your server configuration to ensure the media is publicly accessible.

This error occurs when:

  • An unexpected condition was encountered and no more specific message is suitable. Some common causes are programmatic errors or incorrectly configured servers.

Our systems try several times to retrieve the media from the specified URL but, in some cases, all attempts fail. To fix this error, try this:

  • Ensure that the media server is following HTTP protocol and returning the correct response code.
  • Ensure that the file is accessible from a browser with a computer that is on a different network than the media server.
  • Try submitting the file again after waiting a short period.

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