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This article applies to selling in: United Kingdom

Ineligible items for prepaid returns

Amazon does not always provide prepaid return shipping labels for auto-authorised returns. Exceptions include the following scenarios:

  • Where there is no coverage by the carrier. For more details about Amazon's international returns policy, see Manage Returns.
  • Items that do not conform to carrier agreed weight and dimensional guidelines and items classified as Hazmat (Hazardous Material) by Amazon. Such products will not get a pre-paid label. Instead, either the customer or Amazon Customer Service may reach out to the seller to provide a Hazmat-compliant label to return the product. Seller must provide such a label to the customer and refund the customer within two business days of receiving the product back.
  • Several programs and categories that are exempt from automated return authorizations and prepaid returns. This includes:
    • Handmade
    • Amazon Custom
    • Sexual Wellness
    • Certified Preowned Watches
    • Professional medical supplies and professional dental supplies
    • Non-physical items (for example, warranties, digital software, or digital coupons)
    • Items that are non-returnable by law and dangerous goods (hazardous goods) in any given product category
    • Heavy and bulky items in any given product category
    Note: Product exemption is based on the information you provide to Amazon when listing your product. Please ensure that your product information is accurante and complete at all times, in particular information on dangerous goods (see for example Hazardous and Dangerous Items).
    Note: As of 30 August, 2021, the following categories and subcategories will also be exempt.
    • Grocery and Wine
    • Video, Video Games, Software and DVD
    • Flowers & Bouquets and Fresh Cut Flowers
    • Hygienic items from categories Baby, Beauty, Health & Personal Care, Personal Care Appliances
    For more information, refer to customer returns exemptions under Prepaid Returns for Seller Fulfilled Orders

When a return is auto-authorized but ineligible for a prepaid return label, we will provide the buyer a label with your return address. By default this label is not prepaid and requires the buyer to add postage. You can contact the buyer to coordinate the return and also issue your own prepaid return label.

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