Amazon does not always provide prepaid return shipping labels for auto-authorized returns. Exceptions include the following scenarios:
Where there is no coverage by the carrier. For more details about Amazon's international returns policy, see Manage Returns.
Items that do not conform to carrier agreed weight and dimensional guidelines. Some items classified as Hazmat (Hazardous Material) by Amazon. Such product will not get a pre-paid label. Instead, either the customer or Amazon Customer Service may reach out to the seller to provide a Hazmat-compliant label for returning the product. Seller must provide such a label to the customer and refund the customer within two business days of receiving the product back.
Some items classified as Sexual wellness subcategory, Watches, Handmade, Medical Supplies and Dental Supplies, Heavy bulky, Amazon Custom and DG/unsafe. Refer to customer returns exemptions under Prepaid Returns for Seller Fulfilled Orders.
When the return is auto-authorised in any of the above scenarios, we will provide the buyer your address, but without postage. We will then send a notification through Manage Returns, for you to complete a manual review within 2 business days. Contact the buyer to coordinate the return and issue a refund if appropriate. You can also issue the buyer your own prepaid label at this time.
You must file an exemption for products that should not be auto-authorised. For example, any heavy or bulky items or dangerous goods in your catalogue that require special shipping or handling. For details, see Request exemption from automatic return approvals