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This article applies to selling in: United Kingdom

Request exemption from automatic return approvals

You can request exemptions for certain SKUs from prepaid return label.

Request exemption from a prepaid return label

  1. Go to your Returns Settings page and then click Manage Return Templates.
  2. Download the Prepaid Returns Exemption template and follow the instructions in the template.
  3. Select the appropriate reason code for your exemption.
  4. Save the template as a tab delimited (*.txt) file. Ensure you save the file while the PrepaidExemptions tab is displayed.
  5. Upload your (*.txt) file.

Request exemptions in bulk

  1. Identify whether your SKUs fall under one of the categories listed on the Prepaid returns for seller-fulfilled orders help page under Customer returns exemptions.
  2. Download the Prepaid Returns Exemption template.
    • Follow the steps under the Instructions tab to prepare your Prepaid Returns Exemption template.
    • Indicate the exemption reason code the SKU falls under.
    • Once you have completed the PrepaidExemptions tab in the template, ensure that no Excel filters are applied, and save the template. Save as an Excel workbook file in an accessible location on your computer. This will allow you to make changes after uploading the template.
    • Save the template as a tab delimited (*.txt) file in order to upload the file. Ensure that PrepaidExemptions is the tab displayed before you save.
    Note: The exemption request will not be processed properly if you save and upload the template displaying any other tab.
  3. Go to Returns Settings page.
    • Click Manage Return Templates.
    • Upload your PrepaidExemptions tab delimited (*.txt) file that you saved before.
      Note: While your exemption request is being validated, the SKU will be set to its default returns. If the exemption is approved, the SKU will be exempted from prepaid returns policies. If the exemption is rejected, the SKU will be subject to prepaid return policies.

Exemption request status

You can check the status of all your exemption requests in Seller Central. To download the Exemptions Status report:

  1. Go to Reports tab in Seller Central, and select Return Reports.
  2. Under Generate one-time report, select Exemption feed.
  3. Enter the Batch ID of the Return Attribute template that you want to check.
  4. Once the Exemption feed has finished processing, download the file under Generated reports to view the status of your SKUs.
Note: You should generate a new Exemption feed each time you check the status of your SKUs.

Scenarios to consider:

  • If the decision states that the SKU is "Approved", the SKU will be set to manual authorisation. If the decision states the SKU is "Denied", the SKU will remain part of the program and will be automatically authorised.
  • While your SKU is being reviewed, it will be displayed on the Exemption feed as "Approved - Temporary". If multiple Return Attribute files are uploaded, any SKU that is approved already will override all denied requests.
  • If an error occurs while the SKU is processed, it will be displayed on the Exemption feed as "Rejected". This does not mean the SKU is denied, contact Selling Partner Support to resolve the issue.

SKU opt-in for prepaid returns

If you have successfully exempted a SKU out of the prepaid returns requirement, you can opt it back in for any reason. To opt a SKU back into prepaid returns, simply submit the request. This change will take effect immediately.

  1. Enter SKUs that have been approved for an exemption under the PrepaidExemptions tab in the Prepaid Returns Exemption template.
  2. Mark "Yes" in Pre-Paid Labelcolumn (B). Leave other columns blank.
  3. Save the template as a text (tab delimited *.txt) file.
  4. Go to the Returns Settings page and then click on Manage Return Templates.
  5. Click on Select File under the Upload file section to upload your Exemption Request File.

For more information on this process, review the Instructions tab on the Prepaid Returns Exemption template.

Note: If a product falls into the Ineligible Returns category, the return will not receive a prepaid return label, regardless of the SKU being opted in or out.
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