You can request exemptions for certain SKUs from prepaid return label.
Request exemption from a
prepaid return label
Go to your Returns Settings
page and then click Manage Return Templates.
Download the Prepaid Returns Exemption template and
follow the instructions in the template.
Select the appropriate reason code for your exemption.
Save the template as a tab delimited (*.txt) file. Ensure you save the file
while the PrepaidExemptions tab is displayed.
Upload your (*.txt) file.
Request exemptions in bulk
Identify whether your SKUs fall under one of the categories listed on the Prepaid returns for seller-fulfilled orders
help page under Customer returns exemptions.
Download the Prepaid Returns Exemption
Follow the steps under the Instructions tab to
prepare your Prepaid Returns Exemption
Indicate the exemption reason code the SKU falls under.
Once you have completed the PrepaidExemptions tab in the template, ensure that no
Excel filters are applied, and save the template. Save as an Excel
workbook file in an accessible location on your computer. This will
allow you to make changes after uploading the template.
Save the template as a tab delimited (*.txt) file in order to upload the
file. Ensure that PrepaidExemptions is the tab displayed before you
Note: The exemption request will not be processed
properly if you save and upload the template displaying any other
Go to Returns Settings page.
Click Manage Return
Upload your PrepaidExemptions tab delimited (*.txt) file that you
your exemption request is being validated, the SKU will be set to
its default returns. If the exemption is approved, the SKU will be
exempted from prepaid returns policies. If the exemption is
rejected, the SKU will be subject to prepaid return
Exemption request status
You can check the status of all your exemption requests in Seller Central. To
download the Exemptions Status report:
Go to Reports tab in Seller Central, and select
Under Generate one-time report, select
Enter the Batch ID of the Return Attribute template that you want to check.
Once the Exemption feed has finished processing, download the file under
Generated reports to view the status of your
Note: You should generate a new Exemption feed
each time you check the status of your SKUs.
Scenarios to consider:
If the decision states that the SKU is "Approved", the SKU will be set to
manual authorisation. If the decision states the SKU is "Denied", the SKU
will remain part of the program and will be automatically authorised.
While your SKU is being reviewed, it will be displayed on the Exemption feed
as "Approved - Temporary". If multiple Return Attribute files are uploaded,
any SKU that is approved already will override all denied requests.
If an error occurs while the SKU is processed, it will be displayed on the
Exemption feed as "Rejected". This does not mean the SKU is denied, contact
Selling Partner Support to resolve the issue.
SKU opt-in for prepaid returns
If you have successfully exempted a SKU out of the prepaid returns
requirement, you can opt it back in for any reason. To opt a SKU back into prepaid
returns, simply submit the request. This change will take effect immediately.
Enter SKUs that have been approved for an exemption under the
PrepaidExemptions tab in the Prepaid Returns Exemption
Mark "Yes" in Pre-Paid Labelcolumn (B). Leave other
Save the template as a text (tab delimited *.txt) file.
Go to the Returns Settings page and then click
on Manage Return Templates.
Click on Select File under the Upload
file section to upload your Exemption Request File.
For more information on this process, review the Instructions
tab on the Prepaid Returns Exemption
Note: If a product falls into the
Ineligible Returns category, the return will not receive
a prepaid return label, regardless of the SKU being opted in or out.