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This article applies to selling in: United Kingdom

Refund Credits and Administration Fees

When reimbursing you for a buyer refund, Amazon determines the amount of the order-related fees that are credited back to you and the amount of such fees that Amazon retains, based on the item's product line and the order amount.

Refund media orders

When you create a full refund for a BMVD Product, Amazon will return all original order-related per-transaction fees. When you create a partial refund for a media product, Amazon retains the Variable Closing Fee and credits you with a proportional amount of the Referral Fee originally charged for the order, based on the percentage of the item price refunded to the buyer. For Individual sellers, Amazon also retains the Per Item Closing Fee.

For sample calculations, see Partial Refunds for BMVD Products.

Refund non-media orders

When you create a full refund for a non-BMVD product, Amazon retains 20% of the original order-related fees, up to a maximum of £5, for each line item in the refund. This amount is held back as a refund administrative fee. We will credit you with the amount of the order-related fees paid by you to us that is attributable to the amount of the customer refund, less the refund administration fee.

When you create a partial refund for a non-BMVD product, Amazon retains 20% of the original order-related fees, up to a maximum of £5, for each line item in the refund and credits you with a proportional amount of the Referral Fee originally charged for the order based on the percentage of the item price refunded to the buyer.

If you refund a single item in an order, Amazon retains no more than £5 as a refund administration fee. If you refund two different items in an order, Amazon retains up to £5 for each item, for a maximum of £10 as a refund administration fee. Because the formula is applied to each individual line item in a refund, when you refund multiple quantities of a single item, Amazon retains no more than $5 for that line item as a refund administration fee.

For more information about refund holdbacks for non-BMVD orders, see Refund Holdback Sample Calculations.

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